Member, ENACTUS: A global non-profit tackling societal challenges through entrepreneurship August 2017-January 2018
Solomon Teklie
Indianapolis,Indiana
Summary
Dynamic and customer-focused professional with extensive experience in account management, quality assurance, and retail operations. Adept at delivering exceptional customer service, excelling in high-pressure environments, and building strong client relationships to achieve business objectives. Proficient in inventory control, operational efficiency, and staff supervision, with a proven ability to streamline processes, enhance workflows, and contribute to organizational growth and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Specialist II
JPMorgan Chase Bank
Indianapolis, Indian
02.2023 - Current
- Manage a high volume of inbound calls, ranging from 60 to 100 daily, from clientele encompassing checking and savings account holders, providing expedient and polished assistance tailored to individual needs
- Cultivate strong rapport with customers to positively impact business outcomes and enhance overall customer satisfaction
- Thrive in a fast-paced call center environment, leveraging a passion for customer service and competitive drive to excel
- Demonstrate effective communication, negotiation, and decision-making skills to engage customers successfully in a metrics-driven setting
- Take ownership of each customer interaction, treating them respectfully and responding with empathy while adhering to regulatory and departmental procedures
- Inventory Control and Quality Assurances
Inventory Control & Quality Assurance (ICQA)
Target
Indianapolis, Indiana
08.2019 - 02.2023
- Performed Strict Quality Control, cycle-counting, and related analysis/research to analyze and correct any discrepancies in our inventory by monitoring finished products and validating specifications, conducting visual and measurement tests, and returning rejected products for rework
- Worked cooperatively to accomplish various audits i.e., Random, Targeted, and Simple Audits
- Examined agreed-upon procedures and flagged any inconsistencies in building racks, pallets, and proper classification and tagging of product flows
- Constantly screen for Products, materials, and equipment that did not meet standards to be discarded or rejected
- Efficiently log and report defect resolutions into a database for corporate use.
Store Operations Intern
Bealls Inc
Houston, Texas
05.2019 - 08.2019
- Collaborate with corporate and in-store personnel to acquire comprehensive insights into diverse aspects of retail operations
- Enhance operational efficacy by assimilating knowledge on managing operational systems
- Utilize store reports and analytics iteratively to bolster understanding of customer service, operational dynamics, and visual merchandising
- Convey internship findings to corporate stakeholders, proposing innovative strategies for enhancing operational efficiency, refining processes, optimizing recruitment practices, and bolstering social media engagement.
Customer Service Specialist
PLS Financial Services
Houston, Texas
01.2017 - 05.2019
- Welcomed and assisted 100-150 customers daily, fostering a positive and professional environment to enhance the customer experience
- Managed and balanced a $13,600 cash drawer using Livewire system software, maintaining exceptional accuracy and accountability
- Quickly identified and resolved cash drawer discrepancies during high-traffic periods to ensure seamless operations
- Promote and educate customers on company offerings, including prepaid Visa cards, money orders, and bill payment solutions, driving product adoption
- Delivered comprehensive financial services, such as check cashing, bill payments, Western Union wire transfers, and fund payouts, contributing to customer satisfaction and retention.
Customer Service Supervisor
Fry’s Electronics Inc
Houston, Texas
07.2012 - 08.2016
- Utilized critical thinking skills to resolve complaints promptly and serve more than 300 customers
- Received and managed payments of up to $70,000 in cash, check, or credit cards through the various retail POS systems daily
- Delegated tasks each shift and supervised up to 20 associates in addition to ensuring tasks were completed promptly and training thoroughly
- Supervise maintenance associates by providing training, motivation, and performance feedback
- Increased efficiency and cooperation of the overall Customer Services team by scheduling, prioritizing work, and focusing on one task at a time rule
- Maintained and balanced money deposited into the safe at the end of the day with each log sheet signed by the appropriate associate
Education
BBA - Marketing
C. T. Bauer College of Business, University of Houston
01-2020
Skills
- Microsoft Suite
- Strong problem-solving skills, able to identify issues, develop innovative solutions
- Schedule coordination
- Quality training
- Implement process improvements to optimize workflow efficiency
- Document management
- Customer relationship development
- Account administration
Interests
Languages
Amharic
Professional Working
Tigrigna
Native or Bilingual
Certification
- Corporate entrepreneurship (CE) at the wolff center in the C. T. Bauer College of Business at the University of Houston
Timeline
Account Specialist II
JPMorgan Chase Bank
02.2023 - Current
Inventory Control & Quality Assurance (ICQA)
Target
08.2019 - 02.2023
Store Operations Intern
Bealls Inc
05.2019 - 08.2019
Customer Service Specialist
PLS Financial Services
01.2017 - 05.2019
Customer Service Supervisor
Fry’s Electronics Inc
07.2012 - 08.2016
BBA - Marketing
C. T. Bauer College of Business, University of Houston