Sholinie Sagi
Ashburn,VA
Summary
Accomplished and results-driven IT Manager and Product Owner with over 20 years of comprehensive experience in sales, business development, PMO operations, business analysis, and leading Scrum teams. Results-driven Business Analyst with expertise in analyzing business needs, gathering and documenting requirements, and implementing effective solutions to drive strategic decision-making. Proven expertise in Agile methodologies, including Scrum and Kanban, with extensive experience in leading and facilitating Agile ceremonies, sprint planning, backlog grooming, and driving continuous improvement in cross-functional teams. Certified Scrum Master with a proven record of planning and executing multi-team sprints and program increments for complex transformation programs. Thorough understanding of software development life cycles (SDLC) and leader of all phases including requirements gathering, analysis, design, development and test planning, and full execution.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sr. Manager
Cognizant Technology Solutions
04.2020 - Current
- Leading Duck Creek On-Demand – Policy (Configuration and Rating), Producer, Party, Forms and Policy Integrations, implementation for a small US based personal lines carrier
- As a Product Owner/Functional Lead collaborated with LOB leaders, technical architects, Duck Creek partners to drive inception for personal lines transformation (HO, DF and Umbrella LOBs) and delivered functional blueprints, product backlog, conceptual Project Increment and sprint plan identifying risks and dependencies
- Responsible for defining Project Increment objectives and scope, refining Project Increment and sprint plan, and backlog grooming working closely with client’s product owner
- Lead a team of 4 BA’s (onsite/offshore) to drive detailed requirements workshops with LOB, process and IT leaders including (product development, actuaries, UWs, operations, customer service teams, technical architects) and sprint/PI demos to client leadership
- Mentored client and cognizant BA’s, QA team on DC on Cloud Policy/Producer/Party functionality and executing large policy transformations
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Manager
Cognizant Technology Solutions
06.2018 - 03.2020
- Business Analyst – Underwriting Process Optimization for leading P&C Insurer – improving efficiency, accuracy and compliance
- Engaged with stakeholders’ underwriters, adjusters, actuaries and IT teams to understand the detailed business and technical requirements
- Conducted workshops and interviews to prioritize project priorities
- Analyzed current underwriting process and identified inefficiencies and suggested optimized processes to streamline UW operations
- Collaborated with IT team to design an underwriting rules engine and data integration
- Created user stories, use cases, FSD’s for new system implementation
- Participated in unit testing, integration testing and UAT to ensure system met the business objectives
- Facilitated user training and ongoing support
- Helped increase approval rate by 15% due to better risk assessment and streamlined processes
- Helped reduce underwriting cycle time by 20% and helped eliminate manual rework and corrections
Manager
Cognizant Technology Solutions
06.2016 - 05.2018
- Business Analyst – Claims Process Optimization for leading P&C Insurer – reducing costs, improving processing speed, and enhancing customer satisfaction
- Worked closely with stakeholders (claims managers, adjusters, IT team) to gather business requirements and gather data on current claims volumes, processing times, cost, and resource allocation
- Gathered and analyzed data to identify bottlenecks, redundant tasks, and areas for automation
- Collaborated with business stakeholders to design and review optimized workflows and suggested new claims management applications and RPA tool
- Supported integration of new tools and processes in collaboration with IT and business team
- Facilitated change management and training for newly defined processes
- Helped achieve a 15% reduction in cost per claim, a 25% reduction in claims processing time, and an improved customer satisfaction score
Manager
Cognizant Technology Solutions
06.2015 - 05.2016
- Business Analyst – Guidewire Claim Center Implementation for leading P&C Insurer – Migration from an existing homegrown system to facilitate better claims handling from intake to closure
- Lead the requirements gathering and documentation process for Guidewire Claim Center implementations, enhancements, and upgrades
- Served as the primary liaison between business stakeholders and the technical team, ensuring business needs aligned with required system capabilities
- Analyzed and documented business processes, workflows, and data flows related to claims management to identify areas for optimization
- Created detailed functional specifications, user stories, and use cases to support development and testing activities
- Provided subject matter expertise in Guidewire ClaimCenter functionality, configuration, and integration points
- Facilitated workshops and meetings to elicit requirements, resolve issues, and achieve stakeholder consensus
- Collaborated with QA teams to define test strategies, review test cases, and validate system functionality against requirements
- Ensured compliance with organizational standards, best practices, and regulatory requirements in all aspects of project delivery
- Supported project management activities, including scope definition, effort estimation, and status reporting
- Conducted user training sessions, created training materials, and supported change management initiatives
Manager
Cognizant Technology Solutions
04.2014 - 06.2015
- Business Analyst – PAS Modernization for Leading Life Insurer – To streamline operations and improve customer experience
- Gathered requirements to understand current business processes, identified pain points, gathered detailed requirements from stakeholders, and translated them into functional specifications
- Analyzed and designed processes to map out existing PAS workflow and identify areas for improvement
- Conducted gap analysis to assess current functionality vis-à-vis the desired new system
- Collaborated with IT teams to evaluate the technical feasibility and compatibility of the new PAS system
- Worked with data analysts to plan data migration from the legacy system to the new system
- Developed test cases and participated in UAT sessions to verify that the new system met stakeholder requirements
Manager
Cognizant Technology Solutions
05.2012 - 04.2014
- Project Manager– Leading American Retirement and Investment Company - Insurance Business Unit
- Led and managed multiple projects simultaneously, ensuring timely delivery and alignment with business objectives
- Oversaw project planning, scheduling, and budgeting to ensure efficient resource allocation
- Provided clear and consistent communication to stakeholders, ensuring transparency and alignment
- Monitored project progress and performance, implementing corrective actions as necessary
- Coordinated with cross-functional teams to ensure project milestones were met
- Developed and maintained project documentation, including status reports and risk management plans
- Implemented Portfolio & Project Management (PPM) best practices to optimize project outcomes
- Conducted regular project reviews and post-implementation evaluations to identify areas for improvement
- Ensured compliance with company policies and industry regulations throughout the project lifecycle
- Managed project plans using MPP (Microsoft Project Plan) proficiently
- Facilitated project meetings and workshops to foster collaboration and problem-solving
- Provided mentorship and guidance to junior team members, promoting professional growth
Manager Business Operations
Cognizant Technology Solutions
01.2010 - 04.2012
- Led the monthly revenue and margin forecasting process for the Insurance business unit, encompassing 60+ marquee insurance clients with over $2.0 billion in yearly budgets
- Collaborated with Client Partners, Sales, and Business Heads to create revenue forecasts, ensuring high quality and forecast accuracy
- Created and published comprehensive reports analyzing forecast performance; identified actual to forecast gaps and highlighted opportunities to drive forecast accuracy
- Collaborated with cross-functional stakeholders in annual budget planning, reviewed practice area interlocks, created and circulated templates, and reviewed submitted Rev/TCV/Book to bill
- Identified lagging accounts and reasons for margin dip and developed plans for margin improvement
- Empowered Client Partners and BU heads with critical deal insights by creating weekly pipeline reports and conducting pipeline reviews to track qualified pipeline, review large deals, and analyze quarterly TCV bookings to budgets, and win-loss analysis
- Ensured 100% deal hygiene and compliance, i.e., no past due deals, realistic deal close dates, and accurate sales stage categorization
- Coordinated with account stakeholders to ensure timely submission of contract documents to the FP&A team and maximize revenue recognition for the business units
- Monitored weekly Accounts Receivables to drive down AR interest costs and DSO (Days Sales Outstanding)
Manager Business Development
Cognizant Technology Solutions
07.2005 - 01.2010
Associate Inside Sales
Cognizant Technology Solutions
04.2003 - 07.2005
Corporate Relations Manager
Monster.com
04.2003 - 07.2003
Key Account Manager
Net4India
04.2001 - 04.2003
Education
Master of Business Administration (MBA) - International Business
Symbiosis International University
India06.2001
Bachelor of Commerce (B.com) - Foreign Trade
St. Francis Degree College
06.1999
Skills
- Requirements Gathering
- Process modeling
- Data analysis
- Product Management
- Backlog Grooming
- Sprint review and planning
- Stakeholder Management
- JIRA
- Confluence
- MS Visio
- MS Excel
- Salesforce
- Cross-functional team coordination
- Data-driven decision making
Certification
- Certified Scrum Master
- Basics of Project Management
- PMP Certification, 03/25
- Revenue Recognition & Profitability Management
- Revenue and Receivables Management
- Advanced Presentation Skills, Excel and Word
Skills
Requirements gathering, Documentation (BRD, User Stories), Process modeling, Data analysis, Business case development, Product Management, Backlog Grooming, Roadmap planning and execution, Sprint review, Sprint planning, Stakeholder Management, Facilitation, Negotiation, Conflict Resolution, Strong Business Communication, JIRA, Confluence, MPP, MS Visio, MS Excel, MS PowerPoint, MS Word, Clarity PPM, Salesforce, SharePoint
Timeline
Sr. Manager
Cognizant Technology Solutions
04.2020 - Current
Manager
Cognizant Technology Solutions
06.2018 - 03.2020
Manager
Cognizant Technology Solutions
06.2016 - 05.2018
Manager
Cognizant Technology Solutions
06.2015 - 05.2016
Manager
Cognizant Technology Solutions
04.2014 - 06.2015
Manager
Cognizant Technology Solutions
05.2012 - 04.2014
Manager Business Operations
Cognizant Technology Solutions
01.2010 - 04.2012
Manager Business Development
Cognizant Technology Solutions
07.2005 - 01.2010
Associate Inside Sales
Cognizant Technology Solutions
04.2003 - 07.2005
Corporate Relations Manager
Monster.com
04.2003 - 07.2003
Key Account Manager
Net4India
04.2001 - 04.2003
- Certified Scrum Master
- Basics of Project Management
- PMP Certification, 03/25
- Revenue Recognition & Profitability Management
- Revenue and Receivables Management
- Advanced Presentation Skills, Excel and Word
Master of Business Administration (MBA) - International Business
Symbiosis International University
Bachelor of Commerce (B.com) - Foreign Trade
St. Francis Degree College
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