Angela Roth
Lynn Center,IL
Summary
Accomplished professional valued for integrity and natural leadership abilities. Effective interpersonal skills that foster trust and cultivate teamwork. Over 14 plus years of experience developing diverse skills including human resource development, business acumen, and communication skills. Appreciated for humor, insight, and ability to inspire colleagues and team members by diffusing conflict, and designing innovative solutions. Respected as a compassionate leader with exceptional communication skills, and the ability to promote a team environment.
Overview
15
15
years of professional experience
Work History
General Manager
Pizza Ranch
Betttendorf, Iowa
05.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Recognized and addressed non-compliant practices.
- Streamlined and upheld internal protocols for better demand response.
- Reviewed shift reports to understand current numbers and trends.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained new employees on proper protocols and customer service standards.
- Supported team expansion and skill development
- Identified employee strengths to tailor mentoring initiatives
- Implemented procedures for better workflow management
- Recruited qualified candidates for team positions through diverse channels
- Eased team transitions and new employee orientation through effective training and development.
- Led management discussions to foster better collaboration
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Travel Center MUM (Multi Unit Manager)
Pilot Company
Walcott, Cedar Rapids, Davenport , IA
10.2017 - 04.2023
- Helped recruit team members
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched mentorship initiative based on assessment of staff capabilities
- Tracked daily cash discrepancies
- Analyzed data to identify trends in customer needs or operational processes.
- Created reports on departmental activities for senior management review.
- Ensured that the unit was compliant with safety standards and protocols set by the organization.
- Supervised 156 employees to optimize efficiency
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
- Monitored daily operations of multiple locations including scheduling shifts for staff members.
- Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
- Analyzed sales data from individual stores to identify areas of improvement and develop action plans for growth.
- Implemented programs to motivate employees and increase morale among staff members at each location.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
General Manager
Casey's
Orion, Andalusia, Andover , IL
08.2009 - 09.2017
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced operational performance through personnel coaching on management principles
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
No Degree - Nail Tech
Capri College
Davenport, IA01.2011
Associate of Arts - Business
Black Hawk College
Moline, IL05.2004
Skills
- Budget Management
- Effective Decision-Making in Stressful Contexts
- Multi-Unit Operations Management
- Customer Engagement
- Self-Motivational
- Staff Development
- Policy and Procedure Implementation
- Communication Skills
Accomplishments
2017 Casey's Gold Coin of Excellence Award
2018 Casey's Gold Coin of Excellence Award
2022 Cultural Champion Pilot Company Award
Timeline
General Manager
Pizza Ranch
05.2023 - Current
Travel Center MUM (Multi Unit Manager)
Pilot Company
10.2017 - 04.2023
General Manager
Casey's
08.2009 - 09.2017
No Degree - Nail Tech
Capri College
Associate of Arts - Business
Black Hawk College
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