Patrina Fannoh
Henrico,VA
Summary
Enthusiastic and motivated personnel, passionate about customer service. Team player, work well independently and in a strong team setting. Ability to achieve high level goals and meet deadlines. Skill communicator and problem solver.
Overview
7
7
years of professional experience
Work History
Product Specialist
Home Health Aid Of Richmond
07.2022 - Current
- Provide comprehensive product knowledge across categories and adept at explaining complex information concisely.
- Strong ability to stay updated about products knowledge, facilitating effective products recommendation.
- Provide understanding of features, applications and benefits, while enhancing customers engagement.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
Administrative Coordinator
Cordia Resources
02.2019 - 06.2022
- Meticulous attention to details, proficient in accurate data entry.
- Demonstrated ability to handle large volume of information, while maintaining high level of accuracy and confidentiality.
- Prepared detailed documents and reports in adherence with administrative processes.
- Answered phone calls and responded to inquiries via phone, emails and software systems.
Customer Service Representative
Elegant Cuizines Food Processor
01.2017 - 01.2020
- Strong customer service skills with a track record of building relationships and ensuring customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Sociology
Old Dominion University
Norfolk, VA12.2010
Skills
- Document Control
- Product Management
- Research
- Communication
Timeline
Product Specialist
Home Health Aid Of Richmond
07.2022 - Current
Administrative Coordinator
Cordia Resources
02.2019 - 06.2022
Customer Service Representative
Elegant Cuizines Food Processor
01.2017 - 01.2020
Bachelor of Science - Sociology
Old Dominion University
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