Melody DuPree
Atlanta,GA
Summary
Detail-oriented KYC Analyst executes Know Your Customer activities focusing on client onboarding and exceptions in line with regulatory standards and jurisdictions. Robust knowledge and understanding of regulation affecting KYC program. Interacts and works closely with business stakeholders at all levels of seniority.
Overview
11
11
years of professional experience
Work History
Compliance AML KYC Analyst Associate
Citi Bank
06.2018 - Current
- Collect, review, and investigate documentation from our clients to bring their account(s)into compliance with our KYC standards
- Responsible for performing CIP, KYC, and AML compliance functions
- Analyze the completeness and accuracy of the KYC profile
- Efficiently communicate with our customers and branch by phone and/or email to make sure we have all information needed to complete our KYC review
- Great working Knowledge of AML, EDD, and KYC regulatory requirements
- Review, in detail, transaction reviews that exhibit High Risk behavior
- Perform Screening on all qualified individuals and perform the necessary research
- Use critical thinking to break down problems, evaluate solutions and make decisions
AML Customer Outreach Analyst
Citi Bank
06.2016 - 06.2018
- Conducted inbound/outbound customer outreach for the Consumer Banking support Unit to obtain Know your customer information in a heavy call volume environment
- Performed extensive research to update customer profiles while handling complaints and/or appeals related to customer outreach processes
- Handled escalations and complaint calls while making sure all documents are received from the client and in compliance with our KYC procedures
- Prioritized tasks to meet aggressive timelines with minimal supervision while providing excellent service to our clients.
Relationship Manager
U.S. BANCORP
07.2013 - 06.2016
- Single point of contact for 400+ mortgagors in active loss mitigation reviews
- Worked with realtors and underwriters to negotiate short sales
- Processed paperwork needed for all loss mitigation review types
- Established an excellent working knowledge and adhered to frequently changing federal regulations and compliance requirements issued by institutions such as the CFPB and the OCC
- Developed summaries to assess each client's participation level and determine targets for follow-up plans
Senior Customer Service Representative
HIGHER EDUCATION LOAN AUTHORITY OF THE STATE OF MISSOURI, MOHELA
04.2012 - 06.2013
- Provided customer service and resolving issues with accounts
- Offered loss mitigation options and loan counseling for borrowers seeking to cure their defaulted balance
- Processed paperwork needed for all loss mitigation review types
- Drafted payment histories in Microsoft Excel for the borrower's reference
- Reduced average call time [30]% with optimal call control and proper use of internal knowledge bases
Foreclosure Prevention Specialist III
AURORA LOAN SERVICES
11.2010 - 03.2012
- Offered loss mitigation options and loan counseling to borrowers in the interest of assisting in the control of company expenses
- Processed paperwork needed for all loss mitigation review types
- Strictly adhered to and established an excellent working knowledge of guidelines presented by third party investors such as Freddie Mac and Fannie Mae
- Provided review updates to all clients being considered for loss mitigation options
Education
High School Diploma -
McCluer Senior High School
St Louis, MO06.1999
Skills
- Verbal and written communication
- Analytical and Critical Thinking
- Computer Skills
- Problem-Solving
- Attention to Detail
- Decision Making
- High risk account reviews
- Commercial and consumer clients
- MS Office
- AML Compliance
Timeline
Compliance AML KYC Analyst Associate
Citi Bank
06.2018 - Current
AML Customer Outreach Analyst
Citi Bank
06.2016 - 06.2018
Relationship Manager
U.S. BANCORP
07.2013 - 06.2016
Senior Customer Service Representative
HIGHER EDUCATION LOAN AUTHORITY OF THE STATE OF MISSOURI, MOHELA
04.2012 - 06.2013
Foreclosure Prevention Specialist III
AURORA LOAN SERVICES
11.2010 - 03.2012
High School Diploma -
McCluer Senior High School
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