Carrie Torres
Office Administrative
New Haven,Ct.
Summary
I am interested in a position with company. Have good customer service skills, strong team builder player with a strong professionalism. Skilled at handling multiple tasks and projects simultaneously. Excellent communication skills, both verbal and writing. Work history as regards as work ethic, dependability , fast learner and willingness to go the extra mile. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Administrative Assistant
Sampson Electric
New Haven, CT
01.2019 - 10.2021
- Excel 2018 Quickbooks contractor 2015 Banking Invoicing Estimates General office duties.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled incoming and outgoing mail.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Prepared correspondence and other documents with Quickbooks.
- Handled incoming calls and correspondence to respond to questions and inquiries.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Fast Food Manager
Millennium Dunkin
West Haven, Connecticut
11.2019 - 05.2021
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Communicated and negotiated with various vendors to obtain necessary inventory.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Administrative Assistant
State Welding & Fabricating Inc
Wallingford, CT
01.2017 - 06.2017
- Excel 2016 Basic Fabtrol entry Quickbooks & microsoft data entry Banking DacEasy Accounting General office duties.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Handled client correspondence and tracked records to foster office efficiency.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Prepared correspondence and other documents with Quickbooks.
- Handled incoming calls and correspondence to respond to questions and inquiries.
- Reported expenses in compliance with organizational policies.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
Human Resources Assistant
Source one LLc, NIklyn Corp
New Haven, CT
01.2014 - 01.2017
- Human Resources running of payroll Quickbooks & microsoft data entry General office duties.
- Organized new employee orientation schedules for all new hires.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Created and completed personnel action forms for all hires, terminations, title changes and terminations.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Managed employee exit interviews and paperwork.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Efficiently delivered personnel information to management for speedy corrective action.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system change
- Monitored and tracked all employees' leave time.
- Uploaded time records into QuickBooks and made adjustments to create accurate database for payroll processing functions.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
Education
Completing diploma - Basic
Wilbur Cross High School
New Haven, CT 01.2011 - 01.2012
Skills
Office administration
Account Reconciliation
Sorting and labeling
Recordkeeping
Payroll and budgeting
Contract agreement preparation
Database administration
Office management
Attendance record management
Employee timesheet processing
Filing and data archiving
Mail handling
Supervising staff
Credit and collections
Purchase orders organization
Timeline
Fast Food Manager
Millennium Dunkin
11.2019 - 05.2021
Administrative Assistant
Sampson Electric
01.2019 - 10.2021
Administrative Assistant
State Welding & Fabricating Inc
01.2017 - 06.2017
Human Resources Assistant
Source one LLc, NIklyn Corp
01.2014 - 01.2017
Completing diploma - Basic
Wilbur Cross High School
01.2011 - 01.2012