Mackenzie Bramlett
Clarksville,TN
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Dedicated to analyzing and resolving defects.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Analyst
MediCopy
08.2022 - Current
- Reviewed and released +/- 50 medical records daily
- Managed phone inquiries with patients regarding medical records
- Developed and maintained quality assurance procedure documentation.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Followed exact procedures for handling transfers and other releases of medical records.
Nanny
The Lewis Family
01.2017 - 08.2022
- Responsible for two children under the age of three during the day
- Responsible for daily routines including wake up, getting ready for school, and bedtime
- Ensured children made it to school and all after school activities on time
- Assisted with speech therapy
- Administered basic first-aid and medication in emergency situations.
- Assisted with light housekeeping duties as well as running errands.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Helped children complete homework assignments and school projects.
Pharmacy Technician
Kroger Pharmacy
06.2016 - 08.2022
- Calculated dosage, filled prescriptions, and prepared prescription labels
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Soda Jerk
Thomas Drugs
03.2014 - 10.2014
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
East Robertson High School
Cross Plains, TN05-2016
Associates - Health Sciences
Nashville State Community College
Clarksville, TN12.2018
Skills
- Excellent Customer Service
- Medical Terminology
- Computer Skills
- Ability to Work Under Pressure
- Audit processes
- Data Entry
- Typing
- Release of information
- Verifying insurance
- HIPAA and HITECH requirements
- Problem-solving
Certification
- Pharmacy Technician, 06/01/16
- Real Estate License, 07/01/19
References
- Nikki Morrison, 9315614209, professional
- Jennifer Lewis, 6153900493, professional
- Deborah Thomas, 6158129624, professional
Timeline
Quality Analyst
MediCopy
08.2022 - Current
Nanny
The Lewis Family
01.2017 - 08.2022
Pharmacy Technician
Kroger Pharmacy
06.2016 - 08.2022
Soda Jerk
Thomas Drugs
03.2014 - 10.2014
High School Diploma -
East Robertson High School
Associates - Health Sciences
Nashville State Community College
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