Donna Hopke
St. Augustine Beach,FL
Summary
Motivated professional seeking a full-time server position. Ready to employ industry skills, customer service, multitasking, team leadership, and attention to detail.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Server
Cortessas Bistro and Flamingo Bar
11.2023 - 11.2024
- Extensive knowledge of chef curated menu to provide “exceptional” dining experience. Fine wine suggestions for pairings.
- Recognized for exceptional customer service, food presentation, menu knowledge, and attention to detail – trained new hires.
- Consistently recognized with 5-star reviews.
- Assisted in training new servers on menu knowledge and service standards.
- Serving in a fine dining atmosphere.
- Managed customer inquiries and resolved issues promptly to ensure satisfaction.
- Facilitated efficient table turnover by coordinating with front-of-house team.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Implemented upselling techniques to enhance revenue through beverage sales.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Sogno Coastal Italian Restaurant
02.2022 - 02.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained a 5-***** reviews.
Server
Hanger One Bistro
02.2022 - 02.2024
- Delivered exceptional customer service , that offered me 5***** reviews on google, trip advisor, etc.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Implemented upselling techniques to enhance revenue through beverage sales.
- Facilitated efficient table turnover by coordinating with front-of-house team.
- Assisted in training new servers on menu knowledge and service standards.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Fish Camp
01.2021 - 01.2023
- Highly organized personable server with excellent interpersonal and team building skills.
- Consistently achieved high guest averages thru suggestive selling.
- Open /close responsibilities.
- Assisted Team to promote teamwork and provide guests with premiere dining experience.
Server
Beachcomber Restaurant
01.2020 - 01.2021
- Beach side dining with a casual vibe, focused on excellent service and building local relationships to ensure repeat customers to Beachcomber.
- Recognized for excellent customer service and high check sales.
- Safe Staff/ Serve Staff Certification.
- Cross – trained in all areas and responsible for training other servers.
Owner
Donna’s Professional Cleaning Service
01.2003 - 01.2020
Manager
Wood & Tap Restaurant
01.2006 - 01.2010
Client Service Manager
Nerae Technology Group
01.1996 - 01.2005
Education
High School Diploma -
Abraxis HIGH
Poway, CASkills
- Entrepreneurship
- Business Development
- Quality Control
- Customer Relations
- Budgeting
- Accounts Receivable
- Tax Preparation
- Human Resources
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- Sales expertise
- Sales techniques
- Order accuracy
- Suggestive selling
- Guest relations management
- Allergy awareness
- Tableside etiquette
- Table setting knowledge
- Daily specials memorization
- Regulatory compliance
Certification
Safe Staff/ Safe Serve certified and trained on toast, aloha, and sky tab platforms.
CONTACT
- Dhopke1@aol.com
- 860.268.5056
- Saint Augustine, Florida
Timeline
Server
Cortessas Bistro and Flamingo Bar
11.2023 - 11.2024
Server
Sogno Coastal Italian Restaurant
02.2022 - 02.2024
Server
Hanger One Bistro
02.2022 - 02.2024
Server
Fish Camp
01.2021 - 01.2023
Server
Beachcomber Restaurant
01.2020 - 01.2021
Manager
Wood & Tap Restaurant
01.2006 - 01.2010
Owner
Donna’s Professional Cleaning Service
01.2003 - 01.2020
Client Service Manager
Nerae Technology Group
01.1996 - 01.2005
High School Diploma -
Abraxis HIGH