Kathyn Kingsley
Parker,CO
Overview
23
23
years of professional experience
Work History
Caretaker for Memory Loss Family Member
Personal Family Member
Parker, CO
06.2023 - Current
- Improve resident satisfaction by ensuring a clean living environment.
- Provide care to patient assisting with daily tasks such as meal prep and personal grooming.
- Develope strong relationship with patient and family members with trust and open communication.
- Monitor and maintain cleanliness, sanitation, and organization of daily living needs.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Remain alert to problems or health issues and competently responded.
- Ran errands for patient, shopping, and picked up other necessities.
- Scheduled and accompanied client to medical appointments.
- Collect and maintain records of rental payments/ utilitiy bills and payment dates.
- Plan events such as volunteer position, activities..bowling, golf, library, exercise programs, outdoor walks.
- Conduct regular inspections of both interior and exterior of property for damage.
Volunteer
Heather's Pantry/ Food Bank
Parker, CO
10.2021 - Current
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Server & Setting up Catering Events
Catering By Design
Denver, CO
10.2018 - 10.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Restaurant Team Member
Hippo's Restaurant
Puerto Aventuras, Riviera Maya, Mexico
08.2014 - 07.2017
- Enhanced customer satisfaction by providing friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in happy & satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Utilized communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Consistently met or exceeded sales goals through upselling techniques and product knowledge recommendations.
- Demonstrated multitasking abilities by managing tasks during peak hours without sacrificing quality of service or attention to detail.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Improved overall efficiency by learning new menu items and adapting to changes in daily specials or promotions.
- Helped maintain cleanliness throughout the establishment, following cleaning protocols for both front-of-house and back-of-house areas consistently.
- Greeted guests pleasantly and answered menu questions.
- Cultivated warm relationships with regular customers.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Resolved customer complaints promptly to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Observed diners to respond to additional requests and determine when meal completed.
Sales/Marketing Along W/ Client Customer Service
Mayan Palace Resorts
Cancun, Mexico
03.2001 - 09.2007
- Provided ongoing support to clients, ensuring timely resolution of any issues or concerns.
- Trained new hires on company policies, procedures, and best practices within the Marketing Customer Service department.
- Contributed to a positive team culture through active collaboration, idea sharing, and constructive feedback sessions.
- Maintained up-to-date knowledge of industry trends and competitor offerings to inform strategic decisions within the department.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service through effective communication and problem-solving skills.
Education
High School Diploma -
Stoughton High School
Stoughton, WI05.1985
Skills
- Emotional Support
- Personal Care
- Meal Preparation
- Empathy and understanding
- Personal hygiene maintenance
- Housekeeping tasks
- Patient assistance
- Active listening
- Preventive Maintenance
Timeline
Caretaker for Memory Loss Family Member
Personal Family Member
06.2023 - Current
Volunteer
Heather's Pantry/ Food Bank
10.2021 - Current
Server & Setting up Catering Events
Catering By Design
10.2018 - 10.2021
Restaurant Team Member
Hippo's Restaurant
08.2014 - 07.2017
Sales/Marketing Along W/ Client Customer Service
Mayan Palace Resorts
03.2001 - 09.2007
High School Diploma -
Stoughton High School