Overview
Work History
Education
Skills
Timeline
Generic

Kathyn Kingsley

Parker,CO

Overview

23
23
years of professional experience

Work History

Caretaker for Memory Loss Family Member

Personal Family Member
06.2023 - Current
  • Improve resident satisfaction by ensuring a clean living environment.
  • Provide care to patient assisting with daily tasks such as meal prep and personal grooming.
  • Develope strong relationship with patient and family members with trust and open communication.
  • Monitor and maintain cleanliness, sanitation, and organization of daily living needs.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Remain alert to problems or health issues and competently responded.
  • Ran errands for patient, shopping, and picked up other necessities.
  • Scheduled and accompanied client to medical appointments.
  • Collect and maintain records of rental payments/ utilitiy bills and payment dates.
  • Plan events such as volunteer position, activities..bowling, golf, library, exercise programs, outdoor walks.
  • Conduct regular inspections of both interior and exterior of property for damage.

Volunteer

Heather's Pantry/ Food Bank
10.2021 - Current
  • Enhanced community engagement by organizing and leading outreach events.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.
  • Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
  • Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.

Server & Setting up Catering Events

Catering By Design
10.2018 - 10.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Restaurant Team Member

Hippo's Restaurant
08.2014 - 07.2017
  • Enhanced customer satisfaction by providing friendly service during busy meal times.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in happy & satisfied customers.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Utilized communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Consistently met or exceeded sales goals through upselling techniques and product knowledge recommendations.
  • Demonstrated multitasking abilities by managing tasks during peak hours without sacrificing quality of service or attention to detail.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
  • Improved overall efficiency by learning new menu items and adapting to changes in daily specials or promotions.
  • Helped maintain cleanliness throughout the establishment, following cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Greeted guests pleasantly and answered menu questions.
  • Cultivated warm relationships with regular customers.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Resolved customer complaints promptly to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Served diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Observed diners to respond to additional requests and determine when meal completed.

Sales/Marketing Along W/ Client Customer Service

Mayan Palace Resorts
03.2001 - 09.2007
  • Provided ongoing support to clients, ensuring timely resolution of any issues or concerns.
  • Trained new hires on company policies, procedures, and best practices within the Marketing Customer Service department.
  • Contributed to a positive team culture through active collaboration, idea sharing, and constructive feedback sessions.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to inform strategic decisions within the department.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service through effective communication and problem-solving skills.

Education

High School Diploma -

Stoughton High School
Stoughton, WI
05.1985

Skills

  • Emotional Support
  • Personal Care
  • Meal Preparation
  • Empathy and understanding
  • Personal hygiene maintenance
  • Housekeeping tasks
  • Patient assistance
  • Active listening
  • Preventive Maintenance

Timeline

Caretaker for Memory Loss Family Member

Personal Family Member
06.2023 - Current

Volunteer

Heather's Pantry/ Food Bank
10.2021 - Current

Server & Setting up Catering Events

Catering By Design
10.2018 - 10.2021

Restaurant Team Member

Hippo's Restaurant
08.2014 - 07.2017

Sales/Marketing Along W/ Client Customer Service

Mayan Palace Resorts
03.2001 - 09.2007

High School Diploma -

Stoughton High School

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Kathyn Kingsley