Almishia Howard
ORLANDO,FL
Summary
Hardworking Job Title brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Cancer Center
12.2023 - 01.2024
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Patient Health Navigator
Advent Health Orlando
10.2022 - 09.2023
- Enhanced patient experience by providing personalized care plans and resources tailored to individual needs.
- Improved patient outcomes by coordinating comprehensive healthcare services with medical professionals and support staff.
- Streamlined communication between patients and providers, ensuring timely appointments and access to essential health information.
- Increased patient satisfaction by proactively addressing concerns and resolving issues in a timely manner.
Medical Scheduler
Community Health Center Inc
07.2019 - 10.2022
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
- Improved office efficiency, coordinating appointments and rescheduling requests promptly.
Pharmacy Help Desk Clerk
Connextions
11.2017 - 10.2018
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Contributed to the achievement of revenue goals by actively participating in promotional strategies and suggesting improvements based on feedback from guests.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
Education
Na -
Homestead Job Coros Jnc
Homestead, FL09.2016
High School Diploma - High School
West Orange High School
Winter Garden, FL08.2004
Skills
- Call Transfers
- Office Supplies and Inventory
- Electronic Medical Record
- Account Management
- Critical Thinking
- Front Desk Operations
- Referral Verification
- EMR Systems
- Patient Callbacks
- Pre-Hospital Care
- HIPAA Guidelines
- Patient Scheduling
- Patient Eligibility Requirements
- Patient Health Information Access
- Medical Records Verification
- Workflow Optimization
- Record Processing
- Telephone Etiquette
- Patient Relations
- Typing and Filing
- Appointment Scheduling
- Patient Reception Management
- Office Coordination
- Answer Telephones
Timeline
Medical Receptionist
Cancer Center
12.2023 - 01.2024
Patient Health Navigator
Advent Health Orlando
10.2022 - 09.2023
Medical Scheduler
Community Health Center Inc
07.2019 - 10.2022
Pharmacy Help Desk Clerk
Connextions
11.2017 - 10.2018
Na -
Homestead Job Coros Jnc
High School Diploma - High School
West Orange High School
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