Desiray Copeland
Houston,TX
Summary
Driven professional with a proven track record in the healthcare and hospitality sectors, notably at The Warwick. Excelled in delivering upscale dining experiences and compassionate patient care, demonstrating exceptional organizational skills and customer service expertise. Skilled in sales and upselling, consistently enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service
The Warwick
09.2023 - Current
- Introduce guest to a new upscale dinning experience.
- I deliver/sale the menu.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
VIP Bottle Service Waitress
Standard Bar
11.2021 - 05.2023
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Demonstrated strong knowledge of menu offerings, making tailored recommendations based on guest preferences.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Worked closely with security personnel to ensure the safety of all guests in the VIP area at all times.
- Increased efficiency by effectively managing multiple tables simultaneously during peak times.
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Delivered exceptional service by promptly addressing any guest concerns or requests in a professional manner.
Medical Assistant
Healthy Choice Family Clinic
06.2020 - 01.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Medical Assistance - Medical Assistance/ Phlebotomist
Fortis
Landover, MD11.2020
High School Diploma -
Brazoswood
Lake Jackson, TX05.2016
Skills
- Sales and Customer Service
- Organization
- Customer service understanding
- Profit Communication
- Customer service expertise
- Attention to Detail
- Advising
- Selling/Upselling
- Goal Oriented
- Professional Customer Service
- Client Relations and Customer Service
- Healthcare Industry Knowledge
- Initiative-taking
Timeline
Customer Service
The Warwick
09.2023 - Current
VIP Bottle Service Waitress
Standard Bar
11.2021 - 05.2023
Medical Assistant
Healthy Choice Family Clinic
06.2020 - 01.2021
Medical Assistance - Medical Assistance/ Phlebotomist
Fortis
High School Diploma -
Brazoswood
Similar Profiles
Mackenzie CooperMackenzie Cooper
Gaming Attendant at The WarwickGaming Attendant at The Warwick
Christopher CornelssenChristopher Cornelssen
Fine Dining Server at The WarwickFine Dining Server at The Warwick
Francesca AversaFrancesca Aversa
Front Desk Receptionist at University of Warwick - Warwick Business SchoolFront Desk Receptionist at University of Warwick - Warwick Business School
ALEXANDER CERRITOSALEXANDER CERRITOS
Unarmed Security Officer at City Security ServicesUnarmed Security Officer at City Security Services
Joshua RamonJoshua Ramon
Parts Specialist at Tommy VaughnParts Specialist at Tommy Vaughn