Ivan Estrada
Chula Vista,CA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
10
10
years of professional experience
Work History
Lead Service Advisor/Parts Counter
Indian Motorcycle of San Diego
05.2024 - 10.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined service processes for increased efficiency and improved customer experience.
- Ensured accurate documentation of all service transactions in compliance with company policies and legal regulations.
- Created an inviting atmosphere in the waiting area that promoted comfortability while clients awaited their vehicles'' completion.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
Service Advisor
Fun Bike Center
03.2023 - 05.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Sought ways to improve processes and services provided.
Service Advisor
Del Amo Motorsports
01.2020 - 02.2023
- Educated customers regarding regular maintenance to preserve vehicle condition.
- Handled customer issues, using complex problem solving to provide effective resolution.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Meet or exceed monthly goals
- Schedule and staff organization
- Contacted customer regarding potential service upgrades or schedule services
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Motorcycle Technician
Del Amo Motorsports
01.2019 - 12.2019
- Specialized in servicing foreign manufacturers' makes and used tools specific to brand.
- Dismantled and rebuilt engines to diagnose and repair problems.
- Diagnosed and repaired electrical assemblies such as headlights, tail lights, starters and signal lights in accordance with DOT laws.
- Perform Green lane duties to the ability possible as well as services regarding engine rebuild and diagnoses of electrical systems
- Mounted, balanced or checked tire condition or pressure.
- Performed test drives before maintenance to diagnose issues and after maintenance to confirm resolution of issues.
PDI Manager
Delamo Motorsports
01.2017 - 01.2019
- Prepare and assemble unit for show room
- Perform walk around of unit with customer to explain all controls and components of the motorcycle as well as to clear any doubt the customer may have
- Delivered project reports and milestone updates to supervisor.
- Administration of all paperwork (manual,build r.o, keys) and additional parts provided with motorcycle
Lot Attendant
South Bay Motorsports
01.2015 - 01.2017
- Opening and closing of store
- Move unit in and out fo the show room as needed
- Keep back lot as well as parking clean and safe for employees and customers
- Cleaning of facilities (restroom, office, showroom,desks,motorcycles, service area)
Education
High School Diploma -
MMI
12.2010
Skills
- Staff Training
- Handling Customer Complaints
- Records Maintenance
- Sales Expertise
- Team Collaboration
- Mechanical Aptitude
- Excellent Communication
- Workflow Management
- Data Processing
- Listening Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Service Advisor/Parts Counter
Indian Motorcycle of San Diego
05.2024 - 10.2024
Service Advisor
Fun Bike Center
03.2023 - 05.2024
Service Advisor
Del Amo Motorsports
01.2020 - 02.2023
Motorcycle Technician
Del Amo Motorsports
01.2019 - 12.2019
PDI Manager
Delamo Motorsports
01.2017 - 01.2019
Lot Attendant
South Bay Motorsports
01.2015 - 01.2017
High School Diploma -
MMI
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