Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Susan Russell

Fair Lawn,NJ

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements.


Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated Veterinary Assistant/Receptionist with excellent experience in industry.


Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.


Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.


Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. Well-organized professional equipped with varied experiences in administrative roles.


Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Reliable employee seeking Receptionist position. Offering excellent communication and good judgment.

Overview

33
33
years of professional experience

Work History

Veterinary Assistant/Receptionist

Pequannock Animal Hospital
Pequannock, NJ
08.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Scheduled and confirmed appointments and meetings for senior management team.

Shadowing Student

Englewood Veterinary
Englewood, NJ
11.2020 - 12.2021

Shadow Position.

Followed all veterinary, state policies, regulations, dress code and schedules.

Observed skills and day to day job actions.

Assisted with basic and semi-skilled cage cleaning and laundry procedures.

Veterinary Clinical Externship

Old Tappan Veterinary Hospital
Norwood, NJ
04.2021 - 05.2021

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Sanitized, restocked and organized exam rooms and medical equipment.

Followed all appropriate procedures to minimize patient's exposure to radiation.

Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.

Directed patients to exam rooms, fielded questions and prepare for physical examination.

Report significant information and changes in patient condition to nurse supervisor.

Welcomed patients and inquired about wellbeing since lastt treatment.

Updated inventory, expiration and vaccine logs to maintain current tracking documentation.


Shadowing Student

AERA Veterinary Hospital
Bloomfield, NJ
01.2021 - 01.2021

Licensed Nail Technician and Wax Specialist

Visage Salon
Oradell, NJ
03.2013 - 03.2020
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Completed consultations with spa guests to determine nail care needs.
  • Prepared nail beds and cuticles, shaped nails and applied polish for over [Number] daily customers.
  • Communicated effectively with management concerning important customer issues.
  • Frequently restocked [Number] workstations and organized and stocked product sales shelves.
  • Cleaned and sanitized tools and equipment before each client.
  • Grew repeat client base by [Number]% through effective marketing and customer service.
  • Treated, prepared and maintained clients' nails on both hands and feet.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Licensed Nail Technician and Wax Specialist

Mania Hair Studio
Park Ridge, NJ
02.1996 - 02.2012

Attended to clients needs providing various beauty services.

Develop relationships with clients to encourage ongoing business.

Administrate personnel compensation programs.

Supervise and train personnel.

Communicated personnel issues to management and enforce salon policies.

Maintain inventory and coordinate supply orders with vendors

  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Completed consultations with spa guests to determine nail care needs.

Nail Technician/Salon Administration

Hands Across The Table
Montvale, NJ
07.1994 - 02.1996

Aided with the set up of a new salon including contacting suppliers and ordering supplies and equipment.

  • Prepared nail beds and cuticles, shaped nails and applied polish for customers.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Completed consultations with spa guests to determine nail care needs.
  • Cleaned and sanitized tools and equipment before each client.
  • Treated, prepared and maintained clients' nails on both hands and feet.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Licensed Nail Technician

Lady Di's
Hillsdale, NJ
02.1990 - 07.1994
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Completed consultations with spa guests to determine nail care needs.
  • Prepared nail beds and cuticles, shaped nails and applied polish for over customers.
  • Communicated effectively with management concerning important customer issues.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Cleaned and sanitized tools and equipment before each client.
  • Treated, prepared and maintained clients' nails on both hands and feet.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Apprentice/Licensed Nail Technician

Plaza Nails
Emerson, NJ
06.1988 - 02.1990
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Completed consultations with spa guests to determine nail care needs.
  • Prepared nail beds and cuticles, shaped nails and applied polish for over customers.
  • Communicated effectively with management concerning important customer issues.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Cleaned and sanitized tools and equipment before each client.
  • Treated, prepared and maintained clients' nails on both hands and feet.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

No Degree - Psychology

Lehigh Carbon & Northhampton Community Colleges
Bethlehem, PA

High School Diploma -

William Allen High School
Allentown, PA

No Degree - Beauty

Capri Academy
Paramus, NJ

Certificate of Completion - Veterinarian Assisting

Penn Foster College
Scottsdale, AZ
2021

Skills

  • Greeting and Seating Clients
  • Computer Proficiency
  • Visitor and Customer Relations
  • Call Answering and Routing
  • Positive Attitude and Energetic
  • Mail Preparation and Sorting
  • Exam Room Preparation
  • Call Screening
  • Billing and Payment Processing
  • Correspondence and Office Documents
  • Reminder Calls
  • Organization and Efficiency
  • Vaccination Administration
  • Making Appointments
  • Telephone Answering
  • Appointment Booking

Timeline

Veterinary Assistant/Receptionist

Pequannock Animal Hospital
08.2021 - Current

Veterinary Clinical Externship

Old Tappan Veterinary Hospital
04.2021 - 05.2021

Shadowing Student

AERA Veterinary Hospital
01.2021 - 01.2021

Shadowing Student

Englewood Veterinary
11.2020 - 12.2021

Licensed Nail Technician and Wax Specialist

Visage Salon
03.2013 - 03.2020

Licensed Nail Technician and Wax Specialist

Mania Hair Studio
02.1996 - 02.2012

Nail Technician/Salon Administration

Hands Across The Table
07.1994 - 02.1996

Licensed Nail Technician

Lady Di's
02.1990 - 07.1994

Apprentice/Licensed Nail Technician

Plaza Nails
06.1988 - 02.1990

No Degree - Psychology

Lehigh Carbon & Northhampton Community Colleges

High School Diploma -

William Allen High School

No Degree - Beauty

Capri Academy

Certificate of Completion - Veterinarian Assisting

Penn Foster College
Susan Russell