I am a dedicated and adaptable professional seeking to leverage my diverse skills and experience in human resources, financial analysis, business strategy, and leadership to contribute to the success of a dynamic organization. My strongest characteristics include strong organizational skills and effective time management, allowing me to work with minimal guidance or direction. I am committed to continuous learning, delivering high-quality results, and fostering robust team collaboration. My driven personality has enabled me to consistently meet goals and deadlines.
Overview
13
13
years of professional experience
Work History
HR Administrator & Employee Relations and Training Coordinator
FPL Food LLC-RKF
Thomasville, GA
05.2022 - 01.2025
Supervised and facilitated the onboarding process for new employees, ensuring a smooth transition into the organization by conducting background checks, preparing offer documentation, administering comprehensive orientation sessions for seamless integration, and managing the E-verification process to ensure compliance with work eligibility requirements
Administered payroll operations, ensuring accuracy in direct deposit, tax fillings, and deductions using ADP
Maintained strict compliance with federal and state labor laws
Facilitated the enrollment, updates, and management of employee benefits programs, including Health Insurance, retirement plans, and wellness initiatives
Assisted to organizing and leading employee forklift training and monthly training programs by maintaining training records and tracking employee development progress, including performance reviews and goal setting
Documented and maintained detailed employee attendance records, working days, and hours using ADP software
Managed digital personnel records, including employment contracts and PTO requests, ensuring accuracy and compliance
Addressed employee concerns, fostering a positive work environment and improving engagement through proactive communication and conflict resolution
Consistently achieved a 98% satisfaction rate by promptly responding to employees' inquiries about training and benefits within 24 hours
Leveraged HRIS (ADP) platforms for data management, generating reports to support strategic decision-making
Processed FMLA requests, ensuring accurate tracking of leave usage while maintaining confidentiality of medical information and compliance with federal regulations
Medical Office Associate
Patient First Health & Wellness
Thomasville, GA
03.2022 - 04.2022
Enhanced operational efficiency through effective scheduling, data entry, and vital signs recording
Implemented a streamlined appointment system, reducing patient wait times by 20% during my time
Order Processor
Computershare
Fort Washington, PA
09.2021 - 12.2021
Excelled as an Order Processor by efficiently managing incoming work, contacting necessary resources, ensuring accurate transaction entry into CRT/PC systems, maintaining general ledger accounts, and resolving complex customer issues
Online Assistant Store Manager Intern
Kirkland Financial Group, Inc.
Philadelphia, PA
09.2020 - 11.2020
Executed compelling phrases and artworks on social media platforms to attract and engage customers effectively
In-Plant Training Program Intern
Rangs Pharmaceuticals Ltd
Dhaka, Bangladesh
09.2011 - 06.2014
Gained hands-on experience in pharmaceutical production, quality control, and maintaining meticulous inventory
Kirkland Financial Group, Inc., Philadelphia, PA, Online Assistant Store Manager Intern, 09/01/20, 11/30/20, Executed compelling phrases and artworks on social media platforms to attract and engage customers effectively.
Rangs Pharmaceuticals Ltd, Dhaka, Bangladesh, In-Plant Training Program Intern, 09/01/11, 06/30/14, Gained hands-on experience in pharmaceutical production, quality control, and maintaining meticulous inventory.
Timeline
HR Administrator & Employee Relations and Training Coordinator
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA