DON ELFASI
Baltimore,MD
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Associate Account Executive
Amazon Web Services
05.2022 - Current
- Builds and strengthens relationships with new and existing accounts to drive revenue growth.
- Prospects new clientele through networking, cold calling, email campaigns and partner networking.
- Drives new business development through qualifying leads, building relationships and executing strategic sales.
- Manages sales cycle from first contact to established customer sale and maintained solid customer base.
- Contacts customers as issues arose to provide prompt resolutions.
- Identifies sales growth opportunities by networking and building relationships with partners.
- Stays up-to-date on changing industry and product standards and trends related to accounts.
- Obtained and exceeded quota for Q3 2022 at 120% and Q4 2022 at 105% and Q1 at 110%
- Presents to key decision-makers with new and updated account strategies.
- Prepares forecasts and maps resources to most valuable opportunities.
- Built and strengthens relationships with new and existing accounts to drive revenue growth.
Client Solutions Executive
AT&T Mobility
01.2022 - 05.2022
- Flawless plans and presentations for clients.
- Diversified portfolio for company by bringing in business from mid-market and public sector.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set up appointments with potential and current customers to promote new products and services.
- Cold-called leads and closed large number of new sales over several months.
- Built professional sales presentations to promote services to groups of potential customers.
- Prepared pricing agreements and contracts to close sales.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Government Account Manager
T-Mobile
03.2020 - 08.2021
- Utilizes contact list to call leads to generate sales opportunities
- Exceeds quarterly sales, renewal, and churn target goals
- Organizes and cultivates customer relationships to drive sales and increase customer base
- Provides account analysis to determine up-sell and renewal offers
- Monitors and resolves customer's issues
- Tracks individual account activity and results through Salesforce
- Extensive use of Salesforce for territory and funnel management weekly
- Provides accurate and complete reporting as required
- Leads the account team and manages the complete life-cycle of the customer's experience
- Successfully completes continuous training to maintain knowledge of products, services, and sales approaches
- Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile’s productivity and quality standards
- Attains productivity and sales goals based on targeted metrics
- Meets/exceeds all departmental goals and business objectives
- Develops and guides the RFP team seeking county opportunities and collaborates with all departments within T-Mobile for successful completion from RFI to RFP
- Offers a large variety of solutions to clients through use of the company's hardware and software partnerships with T-Mobile vendors
- Provides full sales support to local government, non-profit entities, public safety, k-12 education and universities
- Continues to grow and build long lasting relationships with Loudoun and Fairfax County in Northern, VA
- Employs government contracts effectively providing full sales cycle support to education clients.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked independently with minimal supervision.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Business Account Executive
T-Mobile
02.2018 - 02.2020
- Exceeded Quota during ramp-up period at start of the position
- Consistently exceeded quota by 130% and more on a monthly basis
- Provided On-going support to larger scale accounts
- Extremely professionally presentable to clients at in-person meetings
- Supported the implementation process of every account
- Proven track record of verifying new customer acquisitions sales and drives businesses through full sales cycle
- Supported retail location managers and sales representatives with on-going retail/B2B lead conversion
- Highly effective negotiation and closing skills
- Set meetings with C-Level executives on a daily basis
- Developed and prepared PowerPoint presentations for introductions
- Prepared and delivered spread sheet proposals including price quotes
- Delivered superior customer service and attention to detail
- Supported a large territory of DC, MD and VA
- Extremely proficient with Outlook, Salesforce and Microsoft Office
- Experienced use and knowledge of Salesforce on a daily basis
- Built strong pipelines and exceeded monthly quota consistently
- Attended weekly meetings, daily check-ins and monthly goal preparation meetings.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Top 8 winners circle national business award 2019
Sales Manager
FrontPoint Security Solutions LLC
04.2016 - 01.2018
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Held weekly meetings with Inside sales reps to identify techniques to overcome sales obstacles.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of 8 people, stepping in to support employees and deliver smooth sales processes for clients.
Account Executive
FrontPoint Security
12.2014 - 04.2016
- Contacted warm leads on a daily basis and converted them into contracts
- Exceeded monthly quota consistently since the first month of training
- Broke the company points record twice
- 101 contracts closed in the month of May '15 breaking the sales record
- 106 contracts in November '15 breaking the company sales record again
- 106 contracts in July '16 Top representative for July
- 103 contracts in the August '16 Top Representative for August
- Majority of contracts closed on the first call
- Worked overtime to beat self goals back to back months
- Managed pipeline and closed contracts to maintain a high conversion rate
- Trained and mentored other representatives per manager's requests
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Market Development Manager
BDS Marketing
06.2012 - 11.2014
- Provided new product training for large audiences
- Trained groups of up to 40 attendees on latest products and technology
- Consistently met required training goals monthly
- Built long lasting in-store relationships with management at various store chains such as Best Buy, Staples, Office Depot, hh gregg, Walmart, Micro Center, BJ's and Costco
- Covered a territory with over 60+ locations in the Northern Virginia and Maryland region
- Completed special projects when asked on short notice
- Completed administrative tasks daily by using Outlook and the company's information center server
- Organized calendar and monthly route planning
- Traveled to California for training events once every six months to become updated on the latest Canon products
- Identified appropriate marketing channels and target customers for campaigns.
- Created customized marketing materials to increase product awareness.
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
Sales Manager
Sprint PCS, Mobile Telephone Company
03.2009 - 05.2012
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Organized promotional events and interacted with community to increase sales volume.
- Supervised sales team of 12 people, stepping in to support employees and deliver smooth sales processes for clients.
- Developed and implemented comprehensive salesperson training program.
- Targeted new markets and increased sales 243% through proactive sales and negotiation techniques.
Lead Sprint Sales Representative
Sprint PCS, Mobile Telephone Company
05.2007 - 03.2009
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Led sales team to exceed quarterly sales goals.
- Reported sales data to upper management for review.
Education
Associate of Arts - General Studies, Business Administration
Northern Virginia Community College
Sterling, VAAssociate of Arts - Business Management
Montgomery College
Rockville, MDSkills
- Budgeting and Expenditures
- Sales Quota Management
- Decision Making
- Problem Solving
- Verbal and Written Communication
- Performance Evaluations
- Salesforce Software
- Customer Complaint Resolution
- Profitability Assessments
- Staff Training and Development
- Sales Program Coordination
- Relationship Building
- Sales Records Management
Additional Information
T-Mobile Quota Club Award , May 2018 — May 2018 - Exceeded quota by 155%T-Mobile for Business Q2 2018 Award - April 2018 — June 2018 -349% to plan for Q2 2018 - T-Mobile for Business Q3 2018 Award July 2018 — September 2018 - 248% to plan for Q3 2018 T-Mobile for Business Q4 2018 Award October 2018 — December 2018 290% to plan for Q4 2018 1,000 Sales Club Induction (FrontPoint Security) July 2016 — July 2016 New member of the 1,000 sale club - Closed over 1,000 contracts in one year and a half Quarterly Award for 2Q FrontPoint Security April 2015 — June 2015 - Quarterly award for top sales consultant second quarter of 2015 Quarterly Award for 1st Quarter (FrontPoint Security) January 2016 — March 2016 Quarterly award for top sales consultant first quarter of 2016 All Time Points Record (FrontPoint Security March 2016 — March 2016 - Broke the all times points record for a third time
All Time Sales & Points Record (FrontPoint Security) -November 2015 — November 2015
Highest paid representative in the company's history Highest number of contracts closed recorded in a month
All Time Points Record May 2015 — May 2015 - 1st time breaking the all time company point record
April 2021 — April 2021
Certification
- CPT - Certified Personal Trainer ACSM 2013
Languages
English
Native or Bilingual
Spanish
Limited Working
Hebrew
Elementary
Timeline
Associate Account Executive
Amazon Web Services
05.2022 - Current
Client Solutions Executive
AT&T Mobility
01.2022 - 05.2022
Government Account Manager
T-Mobile
03.2020 - 08.2021
Business Account Executive
T-Mobile
02.2018 - 02.2020
Sales Manager
FrontPoint Security Solutions LLC
04.2016 - 01.2018
Account Executive
FrontPoint Security
12.2014 - 04.2016
Market Development Manager
BDS Marketing
06.2012 - 11.2014
Sales Manager
Sprint PCS, Mobile Telephone Company
03.2009 - 05.2012
Lead Sprint Sales Representative
Sprint PCS, Mobile Telephone Company
05.2007 - 03.2009
Associate of Arts - General Studies, Business Administration
Northern Virginia Community College
Associate of Arts - Business Management
Montgomery College
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