Estrella Soto-Rivera
Truckee,CA
Summary
Proven multitasker and exceptional communicator, excel by enhancing guest experiences and streamlining service efficiency. Leveraging strong organizational skills and a warm, friendly demeanor, I significantly improve customer satisfaction. Skilled in team collaboration, adaptability and problem-solving abilities drive performance improvements across roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills.
Overview
3
3
years of professional experience
Work History
Server/Busser
Jax At The Tracks
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Seasonal Workplace
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sandwich Artist
Subway
10.2023 - 06.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Cleaning Services
Herrera's Blue Lake Cleaning Services
06.2021 - 10.2021
- Completed professional residential cleaning services.
- Enhanced client satisfaction by providing thorough and efficient cleaning services.
- Improved overall energy efficiency in commercial properties with thorough duct cleaning services.
- Contributed to a reduction in guest complaints by consistently providing thorough cleaning services in a timely manner.
- Seasonal Workplace
Education
High School Diploma -
Ceres Hight School
Ceres, CA06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Service prioritization
- Performance Improvement
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Multitasking Abilities
- Problem-Solving
- Organizational Skills
Accomplishments
Honor Roll accomplishments throughout High School.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Busser
Jax At The Tracks
07.2024 - Current
Sandwich Artist
Subway
10.2023 - 06.2024
Cleaning Services
Herrera's Blue Lake Cleaning Services
06.2021 - 10.2021
High School Diploma -
Ceres Hight School
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