Gabrielle Mathews
Lawrenceville,GA
Summary
Dynamic professional with a diverse background including roles at Delta Air Lines, Inc., American Honda Company and Forsyth County Sheriff's Office. Excelled in case management and data analysis, demonstrating strong problem-solving skills and a commitment to confidentiality. Proven ability to manage multiple priorities in fast-paced environments, ensuring accuracy and efficiency in all tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ramp Agent
Delta Air Lines, Inc.
College Park, GA
02.2024 - Current
- Load and unload luggage and cargo onto and off of aircraft.
- Transport luggage from the terminal to the aircraft using tugs and belt loaders.
- Ensure baggage is loaded in the correct order for timely unloading at the destination.
- Verify baggage tags and ensure proper handling of fragile or special items.
- Work efficiently to meet tight schedules and minimize turnaround time.
Data Entry Specialist
American Honda Motor Company
Alpharetta, GA
07.2021 - 01.2024
- Input, update, and maintain large volumes of data in company databases, ensuring accuracy and completeness.
- Performed data validation and quality checks to identify and resolve discrepancies in a timely manner.
- Processed and managed confidential information while adhering to data privacy policies and regulations.
- Collaborated with team members and other departments to ensure seamless data flow and support project objectives.
- Utilized Microsoft Excel, Google Sheets, or specialized software to create reports, organize data, and perform basic data analysis.
- Maintained and update filing systems, both digital and physical, for easy retrieval of data.
- Prepared and submit regular reports and updates to supervisors, providing insights into data accuracy and trends.
Deputy Sheriff
Forsyth County Sheriffs Office
Cumming, GA
07.2017 - 07.2021
- Investigated crimes, gather evidence, interview witnesses, and prepare reports for prosecution. May involve working on a variety of cases including theft, assault, and homicide.
- Worked with local, state, and federal agencies, including other law enforcement units, emergency responders, and social services, to address public safety concerns.
- Completed many administrative duties such as, detailed and accurate incident reports, case files, and activity logs. Maintain knowledge of legal statutes, procedures, and law enforcement technology.
- Executed search warrants, seize contraband, and collect evidence in compliance with legal guidelines.
Education
Associate of Science - Cybersecurity
Gwinnett Technical College
Lawrenceville, GA04-2025
Bachelor of Arts - Criminology
Western Michigan University
Kalamazoo, MI04-2016
Skills
- Case Management: Experienced in managing cases from initiation to resolution, documenting case activities, and tracking progress to ensure timely follow-up
- Organizational Skills: Ability to prioritize tasks, manage multiple cases simultaneously, and handle office duties such as faxing, organizing supplies, and preparing training materials
- Attention to Detail: Can ensure accuracy when reviewing accommodation documentation, case files, and other important records
- Time Management: Capable of efficiently managing time and completing tasks within required timelines, especially in fast-paced environments
- Verbal and Written Communication: Clear, professional, and courteous communication when responding to employee and candidate accommodation requests via phone and email
- Confidentiality: Skilled at maintaining confidentiality and handling sensitive information in compliance with privacy laws and company policies
- Interpersonal Skills: Adept at collaborating with various stakeholders, including HR Partners, operational leaders, and external service providers like Sedgwick
- Microsoft Office Suite (Intermediate): Proficient in Microsoft Word, Excel, and Access for managing accommodation data, creating reports, and analyzing case-related information
- Adaptability: Ability to adjust to new systems or workflows and take on new responsibilities, particularly during a temporary or special assignment
- Problem-Solving: Capable of finding creative solutions to accommodation-related challenges, including working with employees, management, and HR to address complex needs
- Customer Service Orientation: Strong commitment to providing excellent service to employees and candidates, ensuring all accommodation needs are met with professionalism and empathy
Languages
Spanish
Limited
Certification
- Microsoft 365 Certified: Fundamentals - Dec 2024
Affiliations
- Alpha Kappa Alpha Sorority, INC - Secretary
Timeline
Ramp Agent
Delta Air Lines, Inc.
02.2024 - Current
Data Entry Specialist
American Honda Motor Company
07.2021 - 01.2024
Deputy Sheriff
Forsyth County Sheriffs Office
07.2017 - 07.2021
Associate of Science - Cybersecurity
Gwinnett Technical College
Bachelor of Arts - Criminology
Western Michigan University
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