Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Gary Donahoo

Oklahoma City,OK

Summary

Supportive Team Lead with 15+ years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized efficiency. Organized Team Leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

13
13
years of professional experience

Work History

Team Lead II

BOK Financial
Oklahoma City, OK
05.2015 - Current
  • Coached team members to meet production goals.
  • Assisted new team members by relaying information on company policies and procedures.
  • Worked different queues to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Coached team members in techniques necessary to complete job tasks.

Manager

Banner Bank
Lynden, WA
08.2008 - 06.2014
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Approved regular payroll submissions for employees.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Education

Bachelor of Arts - Pastoral Studies

Heartland Baptist Bible College
Oklahoma City

Skills

  • Task Monitoring
  • Production Monitoring
  • Escalated Call Transfers
  • Team Monitoring
  • Team Meetings
  • Motivational Leadership
  • Continuous Improvement Projects
  • Team Collaboration on Assignments
  • Effective Communication with Vendors
  • Cross Collaboration of Departments
  • Productive Monitoring of Vendors

Accomplishments

  • Achieved 3 million dollar collection goal by directing the Recovery Team with accuracy and efficiency.
  • Supervised team of 7 staff members.
  • Effectively handled escalated calls and convincing our clients to settle with the bank.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

Timeline

Team Lead II

BOK Financial
05.2015 - Current

Manager

Banner Bank
08.2008 - 06.2014

Bachelor of Arts - Pastoral Studies

Heartland Baptist Bible College

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Gary Donahoo