Arjun Subedi
Charlotte,NC
Summary
Tech-savvy Applications Engineer with 5 plus-year of background in troubleshooting and resolving application-related issues in an ISO 9001:2015 certified company. Passionate about solving complex problems and handling client and customer issues tactfully and professionally with minimal resource expenditure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Applications Engineer
Extron Electronics
Anaheim, CA
05.2021 - 11.2021
- Served as an escalation point for general network, control, and A/V product support.
- Served as an inter-mediator between product development team and clients to provide feedback, client's requirement, and new product ideas.
- Worked across multiple teams to test and troubleshoot issues, validate new products and technologies and provide solutions, designs, recommendations, and supporting documentation.
- Participated in formal design and implementation activities ensuring performance and adherence to standards and best practices.
- Programmed/ troubleshoot PLC applications and HMI interfaces.
- Trained new employees according to JQS, supported training classes for A/V professionals. Conducted presentations and demonstrations to colleagues and customers on new/existing products and services.
- Worked with multiple vendors and technologies to provide solutions and meet customer requirements.
Applications Engineer
Extron Electronics
Anaheim, CA
07.2017 - 04.2021
- Responsible for extensive telephone interface providing technical support, system designs, and training to a large established base of professional A/V dealers, engineers, and installers.
- Provided technical support and troubleshooting of complex problems across a broad range of technologies such as streaming (RTMP, RTMPS, RTSP, H.264 encoding/decoding), networking, VoIP, Control and automation, and A/V signal processing.
- Maintained in-depth knowledge of Extron Products and technologies to provide technical information and conduct extensive support troubleshooting with customers' AV systems.
- Created Audio, Video, and Control system drawings using AutoCAD drafting tool.
- Designed, developed and supported A/V, Control and streaming systems in boardrooms and learning spaces for K-12, Universities, government institutions, and Fortune 500 companies.
- Programmed embedded control processors to control and maintain all aspects of a Pro AV system and automation.
IT Support Service Rep
PacSun-Pacific Sunwear
Anaheim, CA
03.2017 - 07.2017
- Provided technical and network problem resolution to over 600 retail stores and over 1000 HQ and field employees.
- Verified proper hardware and software setups. Maintained (installing, uninstalling, updating) various software applications, verifying proper hardware and software setup. Assisted employees with navigating around applications, menus.
- Troubleshoot hardware, software, email/outlook/VPN issues.
- Worked closely with vendors such as IBM, DSR, and Granite in order to resolve POS hardware, network, and telephone issues.
- Understanding issue and resolving it in timely manner, document and escalate complex issues to the proper escalation point.
IT Support Specialist Intern
PacSun-Pacific Sunwear
Anaheim, CA
01.2017 - 03.2017
Education
Bachelor of Science - Computer Engineering
California State University - Long Beach
Long Beach, CA05.2017
Skills
- Strong Interpersonal and Communication Skills
- Ability to diagnose and resolve technical issues effectively and in timely manner
- Review system requirements to ensure understanding, accuracy, completeness, and feasibility
- Programming: Verilog, Java, C, Python, Assembly, C, SQL, Matlab
- Software: Wireshark, Dante Controller, CLI, Citrix, FTP client (FileZilla, DataViewer, Putty, WinSCP), Xilinx ISE, Kiel uVision 4/5, LtSpice, Xcode, OrCAD, Circuit maker, Radmin/TeamViewer, AS/400, Eclipse, Active Directory, Aldon CRM
- Experience with common network protocols such as TCP/IP, UDP, RTP, PTP, TLS, HTTP/s, etc
- Software/ Hardware Testing, Validation, and documentation
- Strong attention to detail, time management, and organization
- Object-Oriented Programming
- Ability to work effectively in group settings, team-oriented, self-motivated, and result-driven Able to perform multitask and adjust assignment priorities on daily basis to meet project due dates
- Ability to read blueprints, technical drawings
- Expertise in MS Suites including Word, Outlook, Excel, PowerPoint, Teams
Certification
- Extron AV Associate, Extron Control Specialist/Professional, Extron XTP Systems Design Engineer, Extron ProDSP Specialist, Network AV Specialist.
Timeline
Sr. Applications Engineer
Extron Electronics
05.2021 - 11.2021
Applications Engineer
Extron Electronics
07.2017 - 04.2021
IT Support Service Rep
PacSun-Pacific Sunwear
03.2017 - 07.2017
IT Support Specialist Intern
PacSun-Pacific Sunwear
01.2017 - 03.2017
Bachelor of Science - Computer Engineering
California State University - Long Beach