Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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ARIANA GENCARELLI

Wayne,NJ

Summary

Dedicated and motivated senior marketing student pursuing a Bachelor of Science degree in Marketing at Ramapo College. Demonstrates exceptional leadership skills and a strong work ethic in all endeavors. Experienced over 6 years of experience in customer service, demonstrating excellent communication and problem-solving abilities. Eager to expand knowledge in the marketing field through an internship or job position.

Overview

6
6
years of professional experience

Work History

Waitress

Mahwah Bar and Grill
09.2024 - Current
  • Maintained customer satisfaction through taking food/ drink orders and timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with customers during busy shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.

Bartender/ Server

Five 13 Liquor Lounge
01.2023 - 08.2024
  • Prepares and serves alcoholic and nonalcoholic cocktails/ beverages to guests while maintaining a clean and safe bar area
  • Prepares and crafts 'Drink Specials' every season to menu and increased monthly sales by 3%
  • Interact with 60+ customers per night, while delivering exceptional customer service to patrons
  • Memorize over 100+ cocktail recipes and drink variations with demonstrated mastery of each

Receptionist/ Sales Associate

F45 Training
09.2023 - 01.2024
  • Greets and welcomes members entering establishment and checks each member into class
  • Responds and answers telephone calls and online messages to provide information about membership options and scheduling training consultations
  • Sold 10+ memberships, exceeding monthly sales targets for new members joining the establishment

Waitress/ Host

North Jersey Country Club
05.2019 - 07.2023
  • Provided wait service to ensure customer satisfaction by taking customer orders, delivering food and beverages, making menu recommendations, answering questions with restaurant patrons
  • Achieved an average sales increase on guest checks by 6% through consistent upselling of food and beverages
  • Organized and scheduled reservations for customers daily both on phone and online
  • Greeted guests and created a welcoming environment into the establishment before seating patrons at tables

Education

Bachelor of Science - Marketing

Lorenzo De Medici Institute
Florence, Italy

Bachelor of Science - Marketing

Ramapo College of New Jersey
Mahwah, NJ
05.2025

Skills

  • Marketing Background
  • Detail Oriented
  • Interpersonal Skills
  • Customer Service Excellence
  • Easily Adaptable
  • Strong Communication
  • Digital Marketing knowledge
  • Organizational Skills
  • Social Media Experience

Extracurricular Activities

Sigma Delta Tau, Mahwah, NJ, February 2022- July 2023

Member/ Brand Manager Position

  • Completed 10+ events per semester and raised money to support philanthropies such as Prevent Child Abuse America and Jewish Women International.
  • Designed and ordered clothing/ merchandise for sorority and philanthropy events worn by 30+ sisters.

Timeline

Waitress

Mahwah Bar and Grill
09.2024 - Current

Receptionist/ Sales Associate

F45 Training
09.2023 - 01.2024

Bartender/ Server

Five 13 Liquor Lounge
01.2023 - 08.2024

Waitress/ Host

North Jersey Country Club
05.2019 - 07.2023

Bachelor of Science - Marketing

Lorenzo De Medici Institute

Bachelor of Science - Marketing

Ramapo College of New Jersey

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ARIANA GENCARELLI