Michael Pollastro

• As acting CTO for 11 years led preparing a IT Strategic Plan and successfully implemented the plan. Implemented new IT governance to oversee the $35 million annual budget. Selecting and implemented the following: CPOE/EHR, integrated the legacy GE ADT and patient accounting with the Cerner Clinical Data Repository Implemented Microsoft Amalga business intelligence (an AI project), Led massive enterprise hardware upgrades as well as dozens of new and upgraded departmental systems including nurse staffing, appointment scheduling, hyperbaric, laboratory and radiology. Implemented HIPAA compliant security and security infrastructure upgrades. Implemented Patient & Physician Web portals & Oracle’s ERP.
• Optimized IT infrastructure by streamlining processes and implementing cutting-edge technologies.
• Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes.
• Created scalable architectures that supported long-term growth strategies while providing flexibility to adapt as needed.
• Spearheaded digital transformation initiatives to modernize business operations and enhance customer experience.
• Provided project leadership in dynamic technology-driven environment with multiple priorities.
• Aligned IT strategy with organizational goals, fostering collaboration between technical and non-technical stakeholders.
• Increased operational efficiency by consolidating systems, automating tasks, and leveraging cloud solutions.
• Launched successful new products with extensive research on market trends combined with collaborative input from various departments.
• Maintained high-level knowledge of current and emerging technology development and applications.
• Cultivated strong vendor relationships, negotiating favorable terms for hardware, software, and support contracts.
• Embraced macro-level strategic decisions and micro-level implementation.
• Reduced total cost of ownership by strategically outsourcing select IT services while maintaining control over critical functions.
• Maintained thorough understanding of all key and current technologies, platforms and trends.
• Established robust cybersecurity protocols, mitigating risks and safeguarding sensitive company information.
• Designed, implemented, configured and integrated customer networks utilizing contemporary technology.
• Facilitated seamless integration of legacy systems during mergers or acquisitions, ensuring minimal disruption to business operations.
• Championed data-driven decision-making, integrating advanced analytics tools for predictive insights.
• Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
• Enhanced system performance with thorough testing methodologies, identifying areas for optimization and improvements.
• Managed company-level architecture, platform and data configuration processes and implementation protocols.
• Evaluated emerging technologies for potential adoption, staying ahead of industry trends to maintain competitive advantage.
• Improved user satisfaction by investing in employee-focused IT support solutions that enhanced productivity across the organization.
• Chaired technology steering committees, fostering cross-functional collaboration and ensuring alignment with business objectives.
• Improved program delivery performance and reliability.
• Designed, implemented, configured and integrated customer networks utilizing contemoporary technology.
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• Interim Director of Sutter Health’s “Office of the CIO”. Led regional initiatives for this $1.8B region of an $8B healthcare network. Established a Portfolio Management Office (PMO) and implemented MS Project across the entire region (~165 IT professionals in 5 locations). Completed the PMO project ahead of schedule & under budget. Concurrently served as Acting Director of IT to 4 rural Sutter hospitals. Led IT planning and transitioned a hospital’s IT into the region. Represented IT on the Santa Rosa new hospital planning & over-site committee.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Negotiated favorable contracts with vendors for reduced costs and improved service quality.
• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
• Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
• Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
• Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
• Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
• Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
• Fostered culture of innovation, encouraging development of cutting-edge solutions.
• Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
• Pioneered adoption of sustainable practices, leading to industry recognition and awards.
• Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
• Enhanced stakeholder satisfaction with timely and transparent communication strategies.
• Improved team morale and productivity by implementing comprehensive professional development program.
• Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
• Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
• Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
• Drove significant market share growth with launch of innovative product lines.
• Reinforced company's competitive position by securing intellectual property rights and fostering innovation.
• Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
• Secured lucrative partnerships to expand market reach, negotiating favorable terms.
• Boosted operational efficiency by optimizing supply chain processes.
• Optimized inventory management to minimize costs and ensure product availability.
• Elevated company profile in industry by spearheading comprehensive rebranding initiative.
• Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reported issues to higher management with great detail.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced operational risks while organizing data to forecast performance trends.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Raised property accuracy and accountability by creating new automated tracking method.

• Performed an IT assessment and of Cerner & Meditec provided and an IT Strategic Framework for purchase of Cerners Community Works resulting in an estimated $3 M in saving and penalties

• Hired as Assistant Director to lead development of a long range plan, implement IT governance and to salvage troubled projects. Promoted to Director.

• Sr. Manager for healthcare consulting firm.

• Appointed to chair the committee for construction of a behind schedule $110M hospital wing. Orchestrated the $110M hospital wing redesign and construction, interfacing with Skanska, NBBJ Architects, and 15 subcontractors alongside 20 VMMC departments putting the behind construction back on schedule by several months with an improved result. Modernized IT infrastructure design for hospital wing on the fly using secure, and redundant wired/wireless networks, life-safety systems, and nurse call technology, increasing IT resiliency and improving patient safety. IT infrastructure redesign including the technology backbone, wireless network, security, life safety, access control, nurse call, electronic whiteboards, pharmacy dispensers, wired/wireless bio-med devices, VOIP/emergency phones, workstations, specialty devices, fire and environmental systems. I also led the team using “Lean 3P” methodology to design the “Lean Patient Rooms” for the new wing
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Achieved revenue growth through strategic pricing adjustments in response to shifting market conditions.
• Facilitated high-level negotiations with key stakeholders, securing beneficial agreements for all parties involved.
• Drove organizational success through the development of sustainable long-term business plans aligned with overall corporate goals.
• Composed and transcribed well-written reports, emails, and technical documents with minimal supervision.
• Demonstrated commitment to corporate social responsibility by promoting sustainable business practices and engaging in community outreach initiatives.
• Streamlined operations through the implementation of efficient processes and cost-cutting measures.
• Chaired shareholder meetings, disseminating information and fielding questions.
• Implemented cutting-edge technology solutions to enhance operational efficiency and drive digital transformation initiatives.
• Spearheaded successful mergers and acquisitions, leading to increased revenues and market share.
• Enhanced company performance by implementing effective management strategies and fostering a collaborative executive team.
• Attracted top-tier talent by developing competitive compensation packages while offering ample opportunities for career progression within the organization.
• Fostered an environment of continuous improvement by encouraging open communication channels between employees at all levels within the organization.
• Helped record, compile, summarize and analyze data.
• Directed comprehensive marketing campaigns, elevating brand awareness among target audiences.
• Developed robust risk management frameworks, safeguarding company assets against potential threats or losses.
• Elevated customer satisfaction levels by streamlining service delivery processes to ensure timely responses to client needs.
• Maintained regulatory compliance across all areas of business operations, mitigating legal risks and reputational damage.
• Optimized supply chain management practices to improve efficiency while reducing costs throughout production cycles.
• Oversaw successful product launches that captured significant market shares within competitive industry landscapes.
• Boosted company''s market presence by initiating strategic partnerships and expanding product offerings.
• Planned and oversaw meetings in accordance with governing documents.
• Maintained impartiality and objectivity during meetings and decision-making.
• Managed financial, operational and human resources to optimize business performance.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Created succession plans to provide continuity of operations during leadership transitions.
• Represented organization at industry conferences and events.
• Oversaw business-wide changes to modernize procedures and organization.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Devised and presented business plans and forecasts to board of directors.
• Cultivated company-wide culture of innovation and collaboration.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Monitored key business risks and established risk management procedures.
• Founded performance- and merit-based evaluation system to assess staff performance.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Formulated and executed strategic initiatives to improve product offerings.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Initiated strategy to drive company growth and increase market share and profitability.
• Directed technological improvements, reducing waste and business bottlenecks.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Oversaw divisional marketing, advertising and new product development.

• Built 3 homes (1800 SF, 2800sf, 5000 SF); built and facility managed a 14,000 sf facility for my technology business and 2 tenants. Built a retail store and an Italian restaurant. Remodeled ~20 residential properties to flip including 2 in France. Transformed 20 properties, including two located in France, through strategic renovations and upgrades, enhancing the average property value by 18% and generating $650k in revenue. Orchestrated the end-to-end construction of a 14,000 sf office building, securing all permits and approvals within expected timelines and improved tenant satisfaction scores by 15% the first year.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Designed, permitted, and built a 14,000 sf office building. Renovated and flipped 20 properties (2 in France); Built an 18 acre private water ski lake, subdivided 120 acres and built a 5,000 sf custom home. Previously built 2 custom homes. Developed an built a specialty retail store and an award winning Italian restaurant
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• We were in the process of constructing a spec home in Bel Air when the pandemic arrived and closed down our project only two months before the design was completed

• Moved to Las Vegas and renovated or upgraded 85% of our residence from the drywall out.

• Owner/operator of this upscale wine, liquor and specialty food store in San Francisco. Designed, built and operated it for 5 years, then sold it to a private party
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Designed, built and operated it for one year before the Pandemic caused closure. Voted best Italian Restaurant in Burbank 2 months before closure.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Achieved company growth by implementing strategic plans and streamlining operations.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Created a positive work culture, resulting in increased employee satisfaction and retention rates.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Established new revenue streams by identifying market opportunities and launching innovative products or services.
• Fostered strong relationships with industry partners to expand business opportunities.
• Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
• Streamlined business processes, resulting in increased operational efficiency across all departments.
• Developed a high-performance executive team for improved productivity and efficiency.
• Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
• Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
• Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
• Drove profitability with thorough financial analysis and strategic decisionmaking.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Optimized supply chain operations for reduced costs and increased efficiency.
• Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
• Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
• Pioneered corporate social responsibility initiatives, significantly impacting community development and sustainability.
• Orchestrated company-wide digital transformation, enhancing data analytics capabilities and operational agility.
• Secured advantageous partnerships and collaborations to co-develop cutting-edge technologies and solutions.
• Achieved remarkable year-over-year revenue growth through strategic product diversification and market analysis.
• Developed high-performing executive team by recruiting top talent and implementing comprehensive training programs.
• Directed launch of innovative products, capturing new market segments and driving revenue growth.
• Optimized supply chain operations for efficiency, leveraging technology to reduce lead times and costs.
• Championed data-driven decision-making culture, enhancing business intelligence and strategic planning capabilities.
• Bolstered employee engagement and reduced turnover by introducing progressive workplace policies and benefits.
• Enhanced company reputation by implementing cutting-edge sustainability practices across all operations.
• Amplified customer satisfaction and loyalty through introduction of customer-centric service model.
• Elevated brand visibility and market share with launch of highly successful digital marketing campaign.
• Spearheaded global expansion efforts, entering new markets and establishing profitable operations within two years.
• Led successful mergers and acquisitions, significantly increasing company's footprint and competitive edge.
• Nurtured key strategic partnerships that resulted in enhanced product offerings and expanded customer base.
• Fostered culture of continuous improvement, encouraging innovation and rewarding exceptional performance.
• Reinforced company's market leadership by consistently outperforming competitors in key performance metrics.
• Streamlined operational processes to boost efficiency, adopting innovative technologies and methodologies.
• Enhanced stakeholder value by consistently exceeding financial targets and delivering robust shareholder returns.
• Drove significant cost reductions while maintaining product quality, negotiating favorable contracts with suppliers.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Managed financial, operational and human resources to optimize business performance.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Represented organization at industry conferences and events.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Initiated strategy to drive company growth and increase market share and profitability.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Formulated and executed strategic initiatives to improve product offerings.
• Oversaw business-wide changes to modernize procedures and organization.
• Created succession plans to provide continuity of operations during leadership transitions.
• Oversaw divisional marketing, advertising and new product development.
• Cultivated company-wide culture of innovation and collaboration.
• Monitored key business risks and established risk management procedures.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Devised and presented business plans and forecasts to board of directors.
• Directed technological improvements, reducing waste and business bottlenecks.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Founded performance- and merit-based evaluation system to assess staff performance.

Company Overview: $45M NASDAQ company

• Two years after ARS was acquired by Bristol, having led its only profitable subsidiary, I was appointed CEO/COO of this troubled 3 year old public company. Led upgrade of > 2000 stores for Y2K . Centralized accounting, help desk and management. Within 6 months I delivered its 1st profitable quarter

• Acquired this troubled retail and restaurant POS technology VAR. Turned it around growing it from $600K to $9 Million. Sold it to Bristol, a NASDAQ company.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.