Janelle Gerlt
O'Fallon,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waste Collector
City Of Fairview Heights
Fairview Heights, IL
08.2021 - 11.2021
- Collected and gathered garbage from buildings, businesses and other facilities 2 days per week.
- Used hand signals to communicate with other workers and drivers during city ran events to ensure safe and organized parking
- Worked closely with supervisors to improve route efficiencies and identify best practices.
- Recorded time on route sheet at each customer stop.
Temp Worker
Apple Cleaners
Scott Air Force Base, IL
02.2018 - 06.2018
- Loaded, unloaded and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Offered exceptional customer service to all guests.
- Adhered to company policies, safety procedures and performance standards.
- Advised regarding delays and special circumstances
Server
Lone Star
Colorado Springs, CO
02.2005 - 03.2006
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked over 20 daily IDs to verify ages and uphold Colorado liquor laws
Hostess
Lone Star
Colorado Springs, CO
10.2004 - 02.2005
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Planned and executed 10-50 guest parties by organizing menus, spaces and special requests
Assistant Manager
Jiffy Lube
Colorado Springs, CO
11.2002 - 11.2004
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace
- Managed over 25 customers daily to ensure good customer relations
Education
Associate of Science - Entomology
Southwestern Illinois College
Belleville, IL2028
Early Childhood Development - Early Childhood Education
Central New Mexico Community College
Albuquerque, NM2013
High School Diploma -
O'Fallon Township High School
O'Fallon05.2002
Skills
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Upselling Products and Services
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Creative Problem Solving
- Establishing and Maintaining Customer Relationships
Certification
- First Aid/CPR Certified
- Lifeguarding and Waterpark Skills-BL- [Nov. 2021-Present]
Timeline
Waste Collector
City Of Fairview Heights
08.2021 - 11.2021
Temp Worker
Apple Cleaners
02.2018 - 06.2018
Server
Lone Star
02.2005 - 03.2006
Hostess
Lone Star
10.2004 - 02.2005
Assistant Manager
Jiffy Lube
11.2002 - 11.2004
Associate of Science - Entomology
Southwestern Illinois College
Early Childhood Development - Early Childhood Education
Central New Mexico Community College
High School Diploma -
O'Fallon Township High School
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