Amanda Gordon
Hot Springs,Arkansas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient in Microsoft Office, Excel and Google Docs.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Beltone Hearing Care Center
05.2020 - Current
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Answered incoming calls, scheduled appointments and filed medical records.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.
Director Of Community Outreach
Community Auctions
08.2018 - 02.2020
- Enhanced community engagement by developing and implementing strategic outreach initiatives.
- Strengthened partnerships with local organizations for collaborative efforts in community development projects.
- Monitored program performance and outcomes for successful delivery of services.
- Researched best practices and developed strategies to improve program outcomes.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Customer Service Representative Supervisor
StarTek
12.2009 - 04.2016
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Streamlined workflow for faster response times through regular team training sessions.
- Reduced employee turnover by fostering a positive work environment and providing supportive leadership.
- Facilitated open lines of communication within the team by holding regular meetings, promoting collaboration, and sharing best practices.
- Assisted in the recruitment process of new employees by conducting interviews, assessing candidate skills, and making hiring recommendations based on qualifications aligned with company values.
Secretary
The Fat Loss Clinic
08.2012 - 09.2014
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Education
High School Diploma -
Delight High School
Delight, ARSkills
- Database Coordination
- Healthcare Operations
- HIPAA Compliance
- Organizational Skills
- Computer Proficiency
- Critical Thinking
- Excellent Communication
- Scheduling Coordination
- Records Management
Timeline
Patient Care Coordinator
Beltone Hearing Care Center
05.2020 - Current
Director Of Community Outreach
Community Auctions
08.2018 - 02.2020
Secretary
The Fat Loss Clinic
08.2012 - 09.2014
Customer Service Representative Supervisor
StarTek
12.2009 - 04.2016
High School Diploma -
Delight High School
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