Microsoft Word
Sidny Claire Sambilay
Graduate Nurse
San Francisco,CA
Summary
Versatile Stock Market Team Lead with 4 years of financial experience. Analyzes data with critical eye and develops quick and effective resolutions for any type concerns. Expert Microsoft Word user. Punctual and honest with a solid background in food and retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable employee offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Cashier, Stock, Floor Person
K-Place
Buena Park, CA
10.2018 - 09.2021
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Developed strategies to proactively manage upcoming changes to market and capitalize on trends.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upheld proper visual merchandising standards on retail floor and windows.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted supervisor with feedback for employee performance evaluations.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Collected and authorized payments of guests.
- Maintained store appearance, cleanliness and organization.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Tutor
Kumon
Cerritos, CA
08.2015 - 08.2019
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Responded to after hours email and telephone requests to provide students assistance with specific questions.
- Drilled students on subject matter and used flashcards and writing techniques to improve recall.
- Maintained detailed files and created charts tracking students learning progress.
- Provided appropriate learning materials for students.
- Tutored struggling, average and advanced students in math and reading course materials.
- Updated required logs and student documentation to keep records accurate and current.
- Worked with students in classrooms or home environments to provide educational support.
Barista, Cashier
Kung Fu Tea
Artesia, CA
04.2016 - 12.2016
- Helped customers complete purchases, locate items and join reward programs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Restocked and organized merchandise in front lanes.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Educated coworkers and customers about new products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Trained new employees in groups and in one-on-one scenarios.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Cultivated to recall customers' names and address each by name.
- Prioritized drink requests while managing interruptions.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Created original artwork for specials board display daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Licensed Practical Nurse - Nursing
American Career College
Anaheim 11.2020 - 12.2021
High School Diploma -
Lakewood High School
Lakewood, CA 08.2013 - 06.2017
GED -
California State University - Long Beach
Long Beach, CASkills
Customer assistance
Drawer management
Product knowledge
Basic math skills
Order taking
Time management skills
Cleaning and sanitizing
Written and verbal communication
Guest inquiries
Software
Canva
Interests
Arts and Crafts
Timeline
Licensed Practical Nurse - Nursing
American Career College
11.2020 - 12.2021
Cashier, Stock, Floor Person
K-Place
10.2018 - 09.2021
Barista, Cashier
Kung Fu Tea
04.2016 - 12.2016
Tutor
Kumon
08.2015 - 08.2019
High School Diploma -
Lakewood High School
08.2013 - 06.2017
GED -
California State University - Long Beach