Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Mitchell

Ogdensburg,NY

Summary

Hello, a mother, a wife, and a daughter. Who has 4 beautiful daughters, 2 step daughters, and a step son. Previously worked at a UPS sorting facility in Elkhart, Indiana. Also worked in lay way at the local Walmart, which included online order pick ups. Working with packages and helping with computer work have always been an enjoyment for me. Then after working at tractor supply the love for receiving packages to give customers has grown to be such fun. On a hunt to find that job that will be a enjoyment until the day retirement is a possibility with the husband. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Team Member

Tractor Supply
09.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
  • Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
  • Ensured store presentation met company standards by arranging displays attractively and keeping shelves well stocked.
  • Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
  • Actively participated in seasonal resets of the store layout, enabling a smooth transition between merchandise offerings.
  • Contributed to loss prevention efforts by conducting regular security checks and reporting suspicious activities.
  • Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
  • Made sure that 15 minute timely work is done in the time it is needed, regardless of the 15 minute time, the task always gets done to satisfaction.
  • Lifted multiple 50 pound bags of dog food, or feed to bring to floor to place on shelves.

Customer Host

Walmart
08.2017 - 02.2022
  • Watched entering and leaving guests for suspicious activities.
  • Provided assistance to Frontline cashiers during busy time periods.
  • Offered friendly greetings and assistance to incoming customers.
  • Checked in carts against receipts when needed.
  • Maintained safe and professional entry areas for for positive appeal to every customer.
  • Kept entryways clean, neat and free of hazards such as excess water.

Cashier

Walmart
08.2017 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed returned items in accordance with store policy.
  • Properly verified customer identifications for alcohol or tobacco purchases.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Home Decor Specialist

Lowes Home Improvement Stores
01.2015 - 05.2016
  • Organized promotional events to showcase new products and attract potential customers, increasing store traffic.
  • Boosted store sales through effective merchandising and attractive product displays.
  • Maintained up-to-date knowledge on industry trends, ensuring the relevance of design advice offered to clients.
  • Shared detailed information regarding window blind options to help customers make decisions.
  • Consulted with customers regarding window blind needs, addressing cost concerns.
  • Educated customers on special pricing opportunities and company offerings.

Certified Nursing Assistant

United Helpers Nursing Home
11.2012 - 01.2015
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Documented patient intake and dietary requirements and assisted with feeding.

Education

High School Diploma -

Ogdensburg Free Academy
Ogdensburg, NY
06.2009

Skills

  • Amazing customer interaction skills
  • A very fast learner that picks up on new skills very easily
  • A tendency to pay attention to detail
  • Always makes sure said package makes it to where it belongs
  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Clear Communication

Timeline

Team Member

Tractor Supply
09.2022 - Current

Customer Host

Walmart
08.2017 - 02.2022

Cashier

Walmart
08.2017 - 02.2022

Home Decor Specialist

Lowes Home Improvement Stores
01.2015 - 05.2016

Certified Nursing Assistant

United Helpers Nursing Home
11.2012 - 01.2015

High School Diploma -

Ogdensburg Free Academy

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Samantha Mitchell