Anthony Salazar
Huntington Park
Summary
Results-driven IT professional with over nine years of experience in systems administration, Diagnostics, analytics, and customer service. Adept at collaborating with cross-functional teams to deliver high-quality technical support and optimize IT infrastructure. Possess a robust understanding of Azure Endpoint,Active Directory, and SCCM with a track record of managing projects from inception to completion. Committed to leveraging technology to solve complex challenges and support organizational objectives.
Overview
9
9
years of professional experience
Work History
Lvl 2 HelpDesk Technician
Word & Brown
09.2023 - Current
- Conducted diagnostic procedures to determine root cause of Employee/Customer problems and provide accurate repair recommendations.
- Create and terminate employee accounts from Azure endpoint, AD, shareFile, EXO, and SCCM systems.
- Work with Engineering to implement user data migration, network, and infrastructure solutions
- Image and set up new hire/tech refreshed laptops with enterprise standard software.
- Tested systems, noting issues and completing preventive maintenance.
Advance repair Technician
Geek Squad
08.2020 - 09.2023
- Work with a high-volume ticketing repair system to ensure deadlines are met, and repairs are on schedule.
- Manage team communication, creating an engaging environment that allows the team to give feedback that grows the workplace as a whole
- Read and analyze ticket, Diagnostics, and registry data inorder-to resolve advanced-level operating system and Hardware repairs,
- Skilled in Diagnosing and repairing Computers such as Gaming Desktops, PCs, Laptops, Chromebooks, iMacs, and Macbooks.
- Engage with clients in a professional, positive, High-willingness to serve attitude and provide expert knowledge with consumer tech ( IOS, macOS, Andriod, Windows, Office 365, Google suit..)
Consultation agent
Geek Squad
05.2019 - 08.2020
- Engage with clients to welcome them into a positive, professional environment, provide real-time diagnostics, and expert knowledge
- Training clients in software (Microsoft office/Google suite, Windows, Apple I/OS, .etc) and devices(Desktop, IPhone, IMacs Cameras, etc.
- Provide an engaging experience for clients at check-in and check-out while aiming for ways to improve the stores NPS(Net-Promoter-Score).
Lead Store-Technician
J.C Penney
06.2015 - 05.2019
- Communicate with LVL 3 IT specialists over the phone to resolve any issues that need to be escalated.
- Actively consult with staff to help with any technical support regarding Wi-Fi, printers, computers (Apple and PC), and mobile devices.
- Maintained inventory of repair supplies and ordered parts.
Education
Highschool Deploma - Info Tech
Elizabeth LC Tech Academy
Cudahy06-2014
Skills
- Detail orientated
- Effective Communicator
- Fluent Spanish speaker
- Customer Service orientated
- Skilled in technology troubleshooting (Apple, PC, Android, iPhone)
- Apple Inc GSX iOS Certified Technician
- Team Building
- Computer Inspection/Diagnostics/Hardware Assembly/Networking – Windows & macOS/Android & iOS
- Proficient in Office 365 (Word, PowerPoint, Excel), Google Office Suite (Docs, Sheets, Slides)
- skilled in using Active Directory , Endpoint, and SCCM
Timeline
Lvl 2 HelpDesk Technician
Word & Brown
09.2023 - Current
Advance repair Technician
Geek Squad
08.2020 - 09.2023
Consultation agent
Geek Squad
05.2019 - 08.2020
Lead Store-Technician
J.C Penney
06.2015 - 05.2019
Highschool Deploma - Info Tech
Elizabeth LC Tech Academy
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