Kara Johnson
Hamel,IL
Summary
Experienced in teller and new account roles, dedicated professional with a strong focus on customer service. Consistently goes above and beyond, possesses ability to multitask and effectively prioritize multiple projects in a fast-paced environment. Team player capable of leading and following instructions from others. Proven track record of delivering exceptional service, committed to providing highest level of support to customers and contributing to team success.
Overview
16
16
years of professional experience
Work History
Policy Services Customer Service Representative
Madison Mutual Insurance Company
07.2022 - 01.2025
- Provide excellent customer service on phone, electronically and in person.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers & agents.
- Responded to customer requests for products, services, and company information by phone and email.
- Assisted agents with Auto, Homeowner's, Umbrella and Farm quotes & applications.
- Assisted agents with troubleshooting system errors on Auto, Homeowners, Umbrella and Farm quotes & applications.
- Ordered Homeowners and Farm inspections.
- Assisted customers & agents with billing questions & issues.
- Processed payments for customers & agents.
- Wrote & Issued Auto, Homeowner's, Umbrella and Farm policies.
- Maintained IL, MO, IN, WI Property & Casualty License.
- Worked closely with underwriting, covered reception desk and in-house agency office in Collinsville, IL.
Claims Customer Service Representative
Madison Mutual Insurance Company
09.2021 - 07.2022
- Provide excellent customer service on phone, electronically and in person.
- Take auto, home and farm claims reports by phone, electronic means and in person.
- Process information accurately and provide back-up assistance to other departments and switchboard.
- Assists adjusters, supervisors and managers in processing of claims.
- Assist adjusters with preparation of forms, reports, and letters as well as handle small auto claims.
- Process and settle tow and glass claims.
- Issues payments to vendors.
- Provide scanning of all received documents and reviews and distributes mail for the department.
Regional Account Support Rep
Sentry Insurance
04.2021 - 06.2021
- Serviced new and existing client accounts with care.
- Assisted in providing written & verbal quotes to client and agents.
- Issued policy endorsement changes for coverage changes.
- Issued certificates of insurance and worked closely with underwriters.
Personal Banker
Busey Bank
07.2018 - 10.2020
- Developed client relationships.
- Serviced existing clients accounts with care.
- Performed regulatory audits.
- Sold and maintenance loan requests.
- Supported teller line as needed.
- Notary.
Relief Supervisor
TheBANK of Edwardsville
07.2016 - 07.2018
- Assisted in retail banking centers for retail support and supervision.
- Audited teller drawers and vaults.
- Performed regulatory audits and security inspections.
- Ordering & shipping of currency.
- Supported teller line and new account customer service representative.
- Notary.
Retail Operations Supervisor
TheBANK of Edwardsville
04.2009 - 07.2018
- Provided supervision for tellers in one banking center.
- Audited teller drawers and vaults.
- Performed regulatory audits and security inspections. Ordering & shipping of currency.
- Scheduling for staff.
- Scheduling of equipment/building maintenance.
- Supported teller line and new account customer service representative.
Education
General Studies -
Lewis And Clark Community College
01.2000
Property & Casualty Insurance License -
Illinois, Missouri, Indiana & Wisconsin
08-2023
Skills
- Excellent Customer Service
- Effective Interpersonal Communication
- Advanced Knowledge of Microsoft Office Suite
- Call Center Experience
- Live Chat Support
Timeline
Policy Services Customer Service Representative
Madison Mutual Insurance Company
07.2022 - 01.2025
Claims Customer Service Representative
Madison Mutual Insurance Company
09.2021 - 07.2022
Regional Account Support Rep
Sentry Insurance
04.2021 - 06.2021
Personal Banker
Busey Bank
07.2018 - 10.2020
Relief Supervisor
TheBANK of Edwardsville
07.2016 - 07.2018
Retail Operations Supervisor
TheBANK of Edwardsville
04.2009 - 07.2018
General Studies -
Lewis And Clark Community College
Property & Casualty Insurance License -
Illinois, Missouri, Indiana & Wisconsin
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