Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrell Slater

Columbia ,SC

Summary

Highly skilled and dedicated customer service professional with over 5 years of experience in providing exceptional customer support and building strong relationships with clients. Proven ability to resolve complex issues efficiently and effectively, resulting in high levels of customer satisfaction and retention. Possess excellent communication and interpersonal skills, with a passion for exceeding customer expectations and delivering top-notch service. Seeking to leverage expertise in a customer service role to contribute to a company's success and foster positive customer experiences. Highly organized and detail-oriented professional with extensive experience managing and maintaining a tool room. Skilled in inventory control, ordering supplies, and coordinating tool usage for various departments. Proven track record of ensuring tools are readily available, in good working condition, and properly stored for optimal efficiency. Strong communication and problem-solving abilities, coupled with a commitment to safety and maximizing productivity.

Overview

9
9
years of professional experience

Work History

Storeroom Attendant

DGI Supply
09.2024 - Current
  • Maintained orderly stockroom for ease of retrieval.
  • Received incoming merchandise and stored in correct stock locations.
  • Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
  • Performed weekly inventory counts to verify stock levels.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Customer Service Staff

Publix
09.2015 - Current
  • Provided premier customer service, greeting customers and answering their questions.
  • Responded to customer requests for products, services, and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Crib Attendant

Vallen
09.2019 - 01.2024
  • Managed the supply and use of equipment at a construction site's tool crib
  • Tracked the supply and use of equipment in the tool crib at a construction site.
  • Verified computer inventory against physical inventory and resolved discrepancies.
  • Greeted customers and directed to requested products.
  • Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.

Education

Associates in Office Administration -

Virginia College At Columbia S.C
Columbia, SC
10.2014

Skills

  • Provided exceptional customer service by promptly addressing customer inquiries and resolving issues in a professional and courteous manner
  • Processed customer orders efficiently and accurately, ensuring timely delivery and customer satisfaction
  • Demonstrated strong communication skills by effectively conveying product information, policies, and procedures to customers
  • Utilized problem-solving skills to quickly identify and resolve customer concerns, leading to increased customer loyalty and retention
  • Collaborated with cross-functional teams to improve overall customer experience and streamline service processes
  • Inventory: Keeping an accurate inventory of tools and storing them properly
  • Inspection: Inspecting equipment to ensure it's in good condition and reporting any that is worn, damaged, lost, or unsafe
  • Ordering: Ordering replacement tools or repairing slightly damaged tools
  • Scheduling: Scheduling preventative maintenance
  • Security: Ensuring the security of the tools, supplies, and equipment in the storeroom
  • Workspace: Helping maintain a safe and organized workspace
  • Detail-oriented
  • Communication/People skills
  • Problem solver
  • Ability to adapt and learn

Timeline

Storeroom Attendant

DGI Supply
09.2024 - Current

Crib Attendant

Vallen
09.2019 - 01.2024

Customer Service Staff

Publix
09.2015 - Current

Associates in Office Administration -

Virginia College At Columbia S.C
Terrell Slater