Ashley Rodriguez
Compton,CA
Summary
Medical Assistant student with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Medical Assistant
Allergy Asthma Sinusitis Medical Clinic
Norwalk, CA and Pomona, CA
08.2025 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Implement and monitor immunotherapy protocols, ensuring adherence to best practices and safety standards.
- Enhanced patient satisfaction by providing personalized care and addressing individual concerns.
- Educated patients and their families on allergen avoidance techniques, leading to decreased exposure and symptom flareups.
- Assisted patients in understanding their benefits and coverage options effectively.
Call Center Representative
JWCH Institute
Commerce, CA
11.2024 - 01.2025
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Utilized call center software to document interactions and ensure follow-up on unresolved cases.
- Assisted in training new representatives on procedures and best practices for customer service excellence.
- Maintained up-to-date knowledge of products and services to enhance customer interactions.
Medical Assistant
Achievable Health
Culver City, CA
07.2024 - 11.2024
- Collaborated with healthcare providers to facilitate effective communication regarding patient needs.
- Scheduled patient appointments, optimizing clinic workflow and reducing wait times.
- Trained new staff on clinic protocols and patient interaction techniques, fostering a cohesive team environment.
- Supported laboratory procedures by collecting samples and preparing specimens for testing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Northeast Community Clinic
Wilmington, CA
11.2023 - 05.2024
- Assisted with patient intake and documentation processes to ensure accurate medical records.
- Performed routine clinical tasks, including vital sign checks and laboratory sample preparation.
- Supported physicians during examinations by preparing necessary tools and equipment.
- Educated patients on treatment plans, medications, and follow-up care instructions.
Intership
FPA Women’s Health
Long Beach, CA
06.2023 - 07.2023
- Supported clinical staff with routine procedures, ensuring adherence to safety protocols.
- Maintained accurate medical records using electronic health record systems.
- Conducted basic laboratory tests and prepared samples for analysis as required.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
Cashier
Churches Chicken
2533 Long Beach Blvd, Long Beach, CA 90806
07.2022 - 01.2023
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Leader
Carniceria Rojas
617 E Seventh St Long Beach , Ca 90813
08.2021 - 11.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Diploma - Medical Assisting
Downey Adult School
Downey, CA06.2023
Diploma - Phlebotomy
Downey Adult School
Downey, CA06.2023
Skills
- Patient scheduling
- HIPAA compliance
- Medical terminology knowledge
- Customer service
- Vital sign monitoring
- EMR / EHR
- Data entry
- Phlebotomy
- Immunization administration
- Insurance verification
- Medical records management
- Patient care coordination
- OB/GYN procedures
- Payment collection
- Diagnostic procedures
- Reliable transportation
Certification
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Medical Assistant
Allergy Asthma Sinusitis Medical Clinic
08.2025 - Current
Call Center Representative
JWCH Institute
11.2024 - 01.2025
Medical Assistant
Achievable Health
07.2024 - 11.2024
Medical Assistant
Northeast Community Clinic
11.2023 - 05.2024
Intership
FPA Women’s Health
06.2023 - 07.2023
Cashier
Churches Chicken
07.2022 - 01.2023
Team Leader
Carniceria Rojas
08.2021 - 11.2022
Diploma - Medical Assisting
Downey Adult School
Diploma - Phlebotomy
Downey Adult School