Cayla Reynolds

• Welcomed, greeted and assisted guests in high-traffic store
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Implemented and developed customer service training processes.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Provided ongoing guest service.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Handled signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

• Administered different therapies and medications in line with physician orders and treatment plan.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
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• Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals
• Transported patients between unit rooms and scanning locations for diverse procedures
• Monitored each patient to meet appropriate care and document status changes
• Worked alongside experienced nursing professionals to learn new procedures
• Changed out and monitored bandages, catheters and IVs
• Updated patient charts with data such as medications to keep records current and support accurate treatments
• Cared for each patient according to care plan and physicians' instructions
• Administered close patient care, checked vital signs and monitored telemetry

• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
• Responded to customer calls and emails to answer questions about products and services.