Summary
Overview
Work History
Education
Skills
Timeline
Generic

Curtishia Patterson

Indianapolis,IN

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Resolution Team Lead

Accredo Pharmacy
2825 W Perimeter Rd, IN
10.2020 - 04.2024
  • Followed up on customer interactions to ensure satisfaction and prompt issue resolution.
  • Worked alongside teammates to improve customer service experience, surpassing team goals through excellent client satisfaction ratings.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Provided feedback on product or service improvements to better meet customer needs and expectations.

Home Health Aide/Caregiver Attendant

Traditions At Solana
Indianapolis, IN
01.2019 - 03.2022
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Participated in developing individualized care plans based on medical orders and assessments.
  • Transported clients to doctor appointments and social events.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Administered medications as instructed by physician or nurse practitioner.

Med Tech

Options Behavioral Health
5602 Caito Dr
03.2017 - 12.2019
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
  • Collected and processed laboratory specimens to obtain samples for analysis.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.

Supervisor

PLS Check Cashing
8010 E Washington St
03.2013 - 11.2016
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Cashier/ Apperal

Walmart
10617 E Washington St
05.2012 - 11.2014
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Upsold additional products and services to customers, increasing revenue.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Learned duties for various positions and provided backup at key times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

High School Diploma -

Arlington High School
Indianapolis, IN
05.2010

Skills

  • Customer Satisfaction
  • Compliance with Regulatory Guidelines
  • Billing Statements
  • Client Relationships
  • Team Goals
  • Call Control
  • Electronic Systems
  • Effective Multitasking
  • Patient Information
  • Online Systems
  • Customer Experience
  • Documentation Management
  • Wrapping and Boxing
  • Mathematics
  • First Aid
  • Website Navigation
  • Conflict Resolution
  • Strong Telephone Etiquette
  • Process Payments
  • Maintaining Equipment
  • Team Management
  • Complaint Investigation
  • Customer Service
  • De-Escalation Techniques
  • Call Documentation

Timeline

Resolution Team Lead

Accredo Pharmacy
10.2020 - 04.2024

Home Health Aide/Caregiver Attendant

Traditions At Solana
01.2019 - 03.2022

Med Tech

Options Behavioral Health
03.2017 - 12.2019

Supervisor

PLS Check Cashing
03.2013 - 11.2016

Cashier/ Apperal

Walmart
05.2012 - 11.2014

High School Diploma -

Arlington High School

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Curtishia Patterson