Andrew B. Fitzgerald

Level 1 IT support technician

• Reduce downtime for end-users by quickly diagnosing and resolving hardware and software issues.
• Configure hardware, devices, and software to set up work stations for employees.
• Develop technical documentation for internal use, simplifying processes for team members and end-users alike.
• Diagnosed and troubleshot hardware, software and network issues.
• Use ticketing systems to manage and process support actions and requests.

Service technician for a POS reseller office supporting restaurants and consignment stores over the Delmar area

• Providing customer support remotely or traveling to locations for on-site assistance
• Upselling additional hardware to locations for additional sales
• Installing and Supporting POS systems using Windows OS 7-11 and iOS
• Network devices (switches, routers, firewalls, APs)
• Peripheral devices (scanners, printers, CC readers)
• Hardware components for POS stations and servers
• Reduced response times to technical issues, implementing prioritized troubleshooting protocol.

In-house technician for multiple locations, in charge of purchasing and maintaining equipment for all users

• Daily tasks included installing and supporting..
• Hardware components
• VoIP Phone Systems
• Client Workstations throughout multiple locations (Windows OS)
• Network Devices (Switches, APs, Routers, Firewalls, Cameras)
• Company Printers (HP office printers, Business copiers and Zebra label printers)
• ERP System software (Infor Cloud suite)
• Active Directory and Microsoft Exchange accounts for new users and existing accounts
• Fabricating ethernet cabling to create and support network connectivity
• Maintained office PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.

• Supported and validated signal equipment to ready the unit for mobilization
• Assisted fellow soldiers in training courses to operate and maintain equipment in preparation for deployment
• AUG 2019 – JUL 2020 Operation Enduring Freedom
• Supported SIPR and NIPR communications using various networking devices (CPNs and STT)
• Worked with several Cisco network devices, VMware, V-sphere, Cisco call manager, Windows 10, fiber and ethernet cabling