Faamu Kuka
Daly City,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Desk Clerk
TNDC
04.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Coordinated with housekeeping staff to ensure timely room turnovers and guest satisfaction.
Client Coordinator
St Vincent De Paul
08.2019 - Current
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Conducted regular reviews of ongoing projects, updating clients on progress and making adjustments as needed.
- Established long-term relationships with clients by consistently delivering exceptional service.
- Monitored program performance and outcomes for successful delivery of services.
Residential Services Coordinator
Service Alternative
04.2015 - 08.2019
- Boosted staff morale and performance through consistent feedback, recognition, and professional development opportunities.
- Facilitated regular meetings with residents'' families to provide updates on progress while addressing any concerns or questions they may have had.
- Assisted residents in accessing necessary support services such as healthcare providers or mental health professionals.
- Streamlined service delivery for increased efficiency by regularly reviewing and updating operational procedures.
- Closely monitored budgets and expenditure to maximize resource allocation while minimizing costs.
- Managed daily operations of the residential facility to ensure safety, cleanliness, and overall quality of life for residents.
- Coordinated a variety of social events to promote resident engagement and foster a sense of community within the facility.
Education
High School Diploma -
Leone High School
Pago Pago, AS06.1994
Skills
- Problem-solving skills
- Cash Handling
- Customer Satisfaction Focus
- Hospitality industry expertise
- Time Management
- File Management
- Complaint Handling
- Word Processing
- Front Desk Operations
Timeline
Desk Clerk
TNDC
04.2023 - Current
Client Coordinator
St Vincent De Paul
08.2019 - Current
Residential Services Coordinator
Service Alternative
04.2015 - 08.2019
High School Diploma -
Leone High School
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