Christian Jones
Medical Assistant
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Intern
Carolina Pain Associates
Charlotte, NC
08.2016 - 11.2016
- Verified confidentiality of patient information and data to alleviate potential data breaches.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Gathered statistical information on patient admissions, discharges, births, deaths and treatments administered.
- Obtained accurate medical histories from patients, highlighting critical information.
- Welcomed patients and inquired about wellbeing since last treatment.
- Collected histories, vitals and current complaints via patient interviews.
- Verified appropriate lab couriers picked up collected lab specimens.
- Collected and documented patient medical information such as blood pressure and weight.
Cashier
Walgreens
Charlotte, NC
11.2015 - 11.2016
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
Iqor
T-Mobile
Charlotte, NC
04.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Customer Service Representative
Onstar
Charlotte, NC
01.2017 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Documented and detailed calls and complaints using call center's CRM database.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to company achieving and holding industry-leading customer service ratings.
Education
High School Diploma -
West Charlotte High School
Charlotte, NC 08.2011 - 06.2014
Associate of Science - Medical Assistant
Brightwood College
Charlotte, NC 10.2015 - 07.2016
Skills
Medical office administration
Patient Scheduling
Monitoring patient progress
Payment collection
Patient Assessments
Self-Motivated
Organization and Time Management
Patient-focused care
Indirect Patient Care
CPR
Wound care specialist
Assisting with physical exams
Direct Patient Care
Specimen handling
Call triaging
Collecting vitals
HIPAA education
Health screening
Data Collection
OSHA safety expert
Vision screenings
Patient check-ins
Setting up referrals
Medical evaluation
Timeline
Iqor
T-Mobile
04.2018 - Current
Customer Service Representative
Onstar
01.2017 - 04.2017
Intern
Carolina Pain Associates
08.2016 - 11.2016
Cashier
Walgreens
11.2015 - 11.2016
Associate of Science - Medical Assistant
Brightwood College
10.2015 - 07.2016
High School Diploma -
West Charlotte High School
08.2011 - 06.2014