Dedra Picot-Bernard
DeSoto,TX
Summary
Accomplished Head Bartender with a proven track record at Aloft Love Field, adept in customer service and cash register operation. Excelled in creating a loyal clientele through outstanding service, showcasing strong multitasking and an engaging personality. Trained new staff, enhancing team performance and ensuring operational excellence. Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
12
12
years of professional experience
Work History
Bartender
Longhorn Ballroom
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Toyota Pavillion
01.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Head Bartender
Aloft Love Field
03.2017 - 04.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Bartender
Toyota Stadium
01.2013 - 10.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Bachelor of Science - Interdisciplinary Studies
Prairie View A&M University
Prairie View, TX05-1996
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Customer service expertise
- Cleanliness and hygiene
- Engaging personality
- Complex Problem-Solving
- Handling Difficult Customers
- Cash Register Operation
Timeline
Bartender
Longhorn Ballroom
03.2023 - Current
Bartender
Toyota Pavillion
01.2022 - 03.2024
Head Bartender
Aloft Love Field
03.2017 - 04.2023
Bartender
Toyota Stadium
01.2013 - 10.2018
Bachelor of Science - Interdisciplinary Studies
Prairie View A&M University
Similar Profiles
Ryan Lee BlakeRyan Lee Blake
Internship at Longhorn BallroomInternship at Longhorn Ballroom
Carlos YuCarlos Yu
Assistant General Manager at Longhorn BallroomAssistant General Manager at Longhorn Ballroom
Haley GallagherHaley Gallagher
Bartender at Crescent BallroomBartender at Crescent Ballroom