Microsoft
Beth Bridges
Ridgway,CO
Summary
Dynamic leader with a proven track record at Twin Peaks Lodge and Hot Springs, adept in business operations and team leadership. Excelled in enhancing customer retention and streamlining workflow, achieving significant improvements in customer satisfaction. Skilled in Microsoft and training development, bring a comprehensive approach to driving success and fostering team growth.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Twin Peaks Lodge and Hot Springs
05.2017 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Front Desk Agent
Ouray Chalet Inn
09.2014 - 05.2017
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
Skills
- Team leadership strength
- Training and development skill
- Business operations background
- Customer retention
- Workflow coordination
- Staff management
- Document management
- Marketing
- Payroll and benefits administration
- Office management
- Microsoft
- Customer relations
- Event coordination
Software
Google G-Suite
Adobe
Timeline
Assistant General Manager
Twin Peaks Lodge and Hot Springs
05.2017 - Current
Front Desk Agent
Ouray Chalet Inn
09.2014 - 05.2017
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