Jarrod Lemon
Cambridge,OH
Summary
Proficient IT Professional and United States Air Force Veteran offering more than 5 years of experience in network operations, network maintenance and security analysis. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. In-depth knowledge of current and new networking technologies, LAN/WAN environment for data centers, and corporate, WAN links. Experienced in setting up devices, troubleshooting issues and optimizing settings. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
NOC Engineer
PC Connection
02.2024 - Current
- Successfully integrated 20 customers and over 3,000 endpoints into advanced NOC and SOC monitoring systems, including Rapid7 IDR, OpManager, Eventlog Analyzer, OpsRamp, Endpoint Central, and InsightVM.
- Conducted monthly vulnerability assessments and audits for in-scope devices, delivering comprehensive reports and actionable recommendations to address security gaps.
- Managed, updated, and enhanced a comprehensive library of SOPs, KBs, and related documentation, ensuring accuracy and efficiency for 50 customers.
- Resolved trouble tickets in strict adherence to SLA commitments, ensuring high levels of customer satisfaction and operational continuity.
- Fostered strong customer-business relationships through regular, proactive check-ins and ongoing support.
- Spearheaded the implementation of a new monitoring tool, bringing it to production within one month and successfully onboarding four new customers in the process.
- Analyzed customer reports to extract critical data insights, offering strategic recommendations for improved performance and security.
SOC Analyst 1
Binary Defense Systems
05.2022 - 01.2023
- Observe security solutions; SIEMs, firewall appliances, intrusion prevention systems, data loss prevention systems, analysis tools, log aggregation tools
- Follow detailed processes and procedures to analyze, escalate, and assist in remediation of critical information security incidents
- Basic Incident Response and Investigation and escalation
- Communicate the severity of the threat and recommendations for remediation to the customer and other cyber security personnel through written and verbal media
Network Admin
United States Air Force, Gwangju AB
06.2020 - 05.2022
- Configured, implemented and support Switches, Routers, ASA through wired and wireless connections
- Analyzed the network and identified performance optimizations through software and hardware.
- Lead 80 person contracted team; Installed 200 Strands of fiber providing connectivity to 50 buildings and 150 personnel
- Enhanced security on all network devices adding remote capabilities and secure authentication for admins.
- Providied local T1 and T2 support; Upgraded old infrastructure; Configured and installed 150 Cisco VoIP phones.
- Executed Site setup and tear down for temporary usage for USAF excersises; Provided T1/T2 support for deployed members.
Network Admin
United States Air Force, Lackland AFB
09.2017 - 06.2020
- Verified continuity of computer and telephone system services for users through technical -expertise, assistance and project coordination.
- Optimized network operations by monitoring, troubleshooting and enforcing Department of Defense (DoD) security compliance.
- Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
- Maintained network hardware and software and monitored network to support network availability to end-users.
- Executed large technology projects and upgrades on time, achieving anticipated objectives.
- Provided outstanding customer service, including tier III support for all end users.
- Curtailed 35% operational issues, assured 1.5K devices met encryption, management and protection standards.
- Resolved issues of classified network leading operational and security components for 150+ sites/30K users.
Education
Skills
- Attention to detail
- Excellent Verbal and written communication
- Analysis and critical thinking
- Research and Implementation
- Time management
- Network security & Internet Protocol
- Troubleshooting & Issue Resolution
- Hardware and software monitoring
Certification
CompTIA Security+ ce March 2018
Cisco Certified Network Associate March 2023
Custom Section
Timeline
NOC Engineer
PC Connection
02.2024 - Current
SOC Analyst 1
Binary Defense Systems
05.2022 - 01.2023
Network Admin
United States Air Force, Gwangju AB
06.2020 - 05.2022
Network Admin
United States Air Force, Lackland AFB
09.2017 - 06.2020
CompTIA Security+ ce March 2018
Cisco Certified Network Associate March 2023
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