Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Anna Fowler

Albany,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Barista/FoodCourt

Market32(Starbucks)
Latham, NY
09.2022 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Described menu items to customers and suggested products based on stated preferences.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Cashier

Market 32
Latham, NY
03.2021 - 09.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

High School diploma -

Cohoes High School

Skills

  • Good Under pressure
  • Multi-Tasker
  • Hard Worker
  • Good listener
  • Team-Player
  • Judgement and decision making
  • Critical thinker
  • Flexibility
  • Time Management
  • Customer service
  • Ability to take criticism
  • Self discipline
  • Ability to communicate well
  • Empathy
  • Good Cleaner
  • POS Systems
  • Opening and Closing Duties
  • Menu Memorization
  • Speedy and Efficient
  • Friendly and Outgoing
  • Exceptional Customer Service
  • Professional Demeanor

Awards

A band reward

Timeline

Barista/FoodCourt

Market32(Starbucks)
09.2022 - Current

Cashier

Market 32
03.2021 - 09.2022

High School diploma -

Cohoes High School

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Anna Fowler