Norma Smith
Mokena,IL
Summary
Diligent Program Manager with over 5 years of experience maintaining residency program trainees and staff compliant with ACGME, ERAS, ECFMG, NRMP, Freida and New Innovations compliant. Scheduled rotations and monitored affiliation agreements. Maintained resident records and completed verifications. Provides exceptional team-oriented support. Notable success in managing a 42 Internal Medicine 16 Transitional Year Physician Resident teams throughout their years of residency into becoming well established physicians. Strong reputation for resolving issues and networking in order to establish relationships that could promote the various resources to improve the organization as well as the program.
Overview
21
21
years of professional experience
Work History
Sr. Payor Enrollement Cooridnator
Ascension Health Care
Mokena, IL
10.2021 - Current
- Maintained detailed and accurate records between multiple databases and programs.
- Managed reduced turn around time from 120 days to 30 days with Payor processing time.
- Ensured compliance with institutional policies and federal regulations throughout entire enrollment process.
- Managed large volumes of enrollment applications, ensuring accuracy and adherence to deadlines.
- Facilitates re-submission of claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Contributed to a positive workplace culture by actively participating in team meetings and sharing ideas for process improvements.
GME Program Coordinator
MacNeal Hospital
Berwyn, IL
08.2014 - 10.2021
- Demonstrated interpersonal skills in order to establish and maintain effective working relationships with all co-workers and various departments; to consistently interact with resident physicians, Staff and other members of the public with patience, courtesy and professionalism, both in person and over telephone.
- Ability to efficiently use computer system application for all functions required for this position, including electronic mail, spreadsheets, word processing, and management of all tasks associated with continuing medical education program as well as graduate medical education program.
- Adhering to policies, procedures, monitoring, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
- Ensuring that all staff upholds code of conduct and code of ethics, complying with laws and regulations while meeting performance metrics.
- Upheld accreditation of Internal Medicine and Transitional Year Residency Programs through ACGME and continuing medical education programs through ACCME.
- Collaborated with various departments throughout the organization to develop medical education programs to provide physicians current updates on standards and processes of health care.
- Audit and tracked all CME credits for Resident Physicians and ensured compliance with all requirements in obtaining credit.
- Ensured that all 58 Physician Residents were in compliance with all regulatory curriculum requirements.
- Developed and maintained logistics workflows, procedures and reports
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment
Admitting Clerk
Loyola MacNeal Hospital
Berwyn, IL
03.2003 - 08.2014
- Strengthened efficiency of ER operations by maintaining updated knowledge on changes in healthcare regulations, insurance policies, and hospital procedures.
- Collaborated with interdisciplinary team members to ensure provision of exceptional patient care throughout registration process in ER with high volume of patients per day.
- Contributed to positive teamwork dynamics through strong interpersonal skills, active collaboration, and effective problem-solving abilities when faced with challenges or conflicts among colleagues or patients.
- Promoted patient safety by verifying demographic information, allergies, language and medication history during initial registration process.
- Assisted patients in understanding their financial options, including payment plans, co-pays, deductibles, and out-of-pocket expenses.
Education
Bachelor of Arts - American History
Saint Xavier University
Chicago, IL05.2014
Skills
- Administrative
- Policies
- Processes
- Time management
- Policy and procedure improvements
- Project coordination
- Budget coordination
- Program leadership
- Performance monitoring
- Issue and conflict resolution
- Critical thinking
- Multitasking
- Friendly, positive attitude
- Work ethic
Timeline
Sr. Payor Enrollement Cooridnator
Ascension Health Care
10.2021 - Current
GME Program Coordinator
MacNeal Hospital
08.2014 - 10.2021
Admitting Clerk
Loyola MacNeal Hospital
03.2003 - 08.2014
Bachelor of Arts - American History
Saint Xavier University
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