Shatara Oliver
Ruther Glen,VA
Summary
Determined Academic Advisor devoted to students' needs. Focused on helping students manage and overcome personal, social and behavioral problems negatively impacting wellbeing or academic success. Goes above and beyond every year to enhance student experiences and help each reach full potential.
Overview
8
8
years of professional experience
Work History
Community Relations Coordinator
Open Book Publishing
Charlotte, NC
06.2022 - Current
- Built and maintained strategic relationships with authors and clients, resulting in a 20% increase in repeat business and positive client testimonials.
- Provided regular and relevant content to the Marketing team at Open Book Publishing, resulting in a 15% growth in online audience engagement and a 12% increase in website traffic.
- Conducted regular research on industry best practices in social media management, implementing innovative strategies that contributed to a 25% increase in online visibility for the company.
- Spearheaded leadership initiatives at Open Book Publishing, resulting in a 20% increase in author participation within the first quarter.
- Administered impactful alumni communications and campaigns, contributing to a 25% growth in alumni engagement and a 10% increase in book sales among alumni authors.
Training and Support Specialist
Capital One
Chesapeake, VA
08.2019 - 07.2023
- Completed 20 hours of professional development annually, resulting in a 30% increase in training program effectiveness and associate performance.
- Managed multiple training initiatives concurrently, achieving a 95% completion rate and exceeding departmental expectations.
- Increased engagement in live webinars by 25% through the development of interactive and informative training videos.
- Applied communication skills to build relationships with new hires through various channels, fostering effective communication via email, chat, and phone.
- Recognized for exceptional interpersonal skills during associate training, contributing to a 30% improvement in team collaboration.
Training and Development Specialist
Wawa
Norfolk, VA
05.2016 - 09.2019
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
Education
Master of Arts - Social Work
Virginia Commonwealth University
Richmond, VA06-2027
Bachelor of Arts - English
Old Dominion University
Norfolk, VA05-2019
Master of Arts - Online Teaching
American Public University System
Charles Town, WVSkills
- Career guidance
- Student Advocacy
- Academic Planning
- Excellent oral and written communication
- Course planning and organization
- Strategic Decision-Making
- Student Development
- Academic advising
- Program Planning
- Career Counseling
References
References available upon request.
Timeline
Community Relations Coordinator
Open Book Publishing
06.2022 - Current
Training and Support Specialist
Capital One
08.2019 - 07.2023
Training and Development Specialist
Wawa
05.2016 - 09.2019
Master of Arts - Social Work
Virginia Commonwealth University
Bachelor of Arts - English
Old Dominion University
Master of Arts - Online Teaching
American Public University System
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