Briana Byrne
Lucerne,CA
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Accomplished and certified Pharmacy Technician with over 15 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Safeway Pharmacy
Lucerne, CA
01.2017 - 02.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Processed over 2,000 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Pharmacy Technician
Northlake Medical Pharmacy
Lakeport, CA
09.2015 - 01.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Pharmacy Technician
Rite Aide Pharmacy
San Jose, CA
03.2012 - 01.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Restocked automated medication dispensing equipment.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in computer systems to include current information such as medications and insurance details.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Prepared bills for insurance companies and submitted required paperwork.
Administrative Secretary for My Dad's Company
R.E.B Construction
Santa Cruz, CA
08.2004 - 02.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
- Produced highly accurate internal and external letters and memoranda.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Received and routed business correspondence to correct departments and staff members.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Education
Obtained My Pharmacy Technician Liscense - Pharmacy Technology
Sacramento Pharmacy Testing School
Sacramento, CA07.2018
High School Diploma -
Gilroy High School
Gilroy, CA02.2003
GED -
Santa Cruz Adult Education
Santa Cruz, CA02.2003
Skills
- Storage Maintenance and Security
- Detail-Oriented
- Dispensing Medications
- Regulatory Compliance
- Prescription Refill Fulfillment
- Customer Service
- Chemical Handling
- Prioritization and Organization
- Wholesale Ordering
- Prescription Order Verification
- Data Entry
- Prescription Filling and Labeling
- Answering and Routing Calls
- Medication Documentation
- Recordkeeping and Documentation
- Inventory Management
- Cash Register Operations
- Verbal and Written Communication
- Medication Storage and Labeling
- Cleaning and Sanitizing
- Inventory Tracking
- Equipment Cleaning and Maintenance
- Relationship Building
- Employee Training
- IV Pack Preparation
- Patient Profile Setup
- Bulk Medicine Prepacking
- Safety Protocols and Risk Management
- Drug Compatibility Software
- Creative Thinking
- Mathematical Reasoning
- Medical Machine Maintenance
- Staff Leadership
- Analytical Thinking
- Microsoft Office
- Attention to Detail
- FDA Drug Safety Guidelines
- Medication and Equipment Invoicing
- Confidentiality Practices
- Resolving Complaints
- Team Coordination
- HIPAA Compliance
- Product and Service Merchandising
Certification
I am certified in CPR training and able to give covid-19 vaccinations and have been doing them since the start of the pandemic,I am also certified in training new pharmacy
technicians on how to properly give covid injections through safeways training program.
Languages
english
Native or Bilingual
Spanish
Full Professional
Timeline
Pharmacy Technician
Safeway Pharmacy
01.2017 - 02.2022
Pharmacy Technician
Northlake Medical Pharmacy
09.2015 - 01.2021
Pharmacy Technician
Rite Aide Pharmacy
03.2012 - 01.2015
Administrative Secretary for My Dad's Company
R.E.B Construction
08.2004 - 02.2012
Obtained My Pharmacy Technician Liscense - Pharmacy Technology
Sacramento Pharmacy Testing School
High School Diploma -
Gilroy High School
GED -
Santa Cruz Adult Education