Krystal M. Wilson

• Provide care to post-operative orthopedic spine, and medical surgical patients with multiple chronic diagnoses including active withdrawal, complex wound care, and extensive discharge barriers focusing on individualized care. Float to telemetry and cardiac care unit.
• Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Management of peripheral nerve blocks, PCA, neurovascular status monitoring, continuous passive motion therapy, wound vac, dressing changes, and IV therapy, blood transfusions and central line management. Monitored critical lab values and communicated with physicians in timely manner.
• Managed care from admission to discharge.

Performs assessment in methodical manner focusing on physiologic, psychosocial, cultural, spiritual and cognitive status. Acts as patient advocate.

• Used critical thinking skills to assess and evaluate patient physical, psychosocial and emotional needs.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.

• Over 10 years of providing world class customer service.
• Processing prescriptions using EPIMs, EPIC Health Connect and Main Frame
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Established and maintained patient profiles, updating organizational database with current information.
• Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.

• Managed over 25 employees. Train and develop newly promoted grocery clerks and service specialists.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.