Brian Barbour

Managed online store operations, ensuring seamless customer experience and inventory control. Increased sales by optimizing product listings and implementing effective marketing strategies. Developed and maintained customer relationships, resulting in high customer retention rates. Analyzed sales data to identify trends and adjust inventory, improving stock turnover.

Provided exceptional customer support and assistance to policyholders. Handled inquiries, resolved issues, and provided information regarding insurance coverage, claims, and benefits. Utilized strong communication and interpersonal skills to effectively interact with customers and ensure their satisfaction. Additionally, I maintained accurate and detailed records of customer interactions and performed administrative tasks to support the customer service department.

Identified and reported claims, escalating issues to supervisor for further investigation and analysis. Worked with customers to understand needs and provide excellent service. Exceeded goals through effective task prioritization and great work ethic.

Delivered exceptional patient care and managed the daily operations of a busy optometry practice. Conducted preliminary eye examinations, including visual acuity testing, refraction, and tonometry, and administered diagnostic tests such as visual fields. Prepared patients for examinations by reviewing their medical histories and providing education on procedures and treatments. Additionally, I managed patient check-ins, scheduling, and appointment bookings to ensure smooth office flow. Handled phone calls, responded to patient inquiries, and verified insurance details with accuracy.