John Phillip Dalton Ferrell
Salem,Indiana
Summary
An accomplished and dedicated Operational Leader with a total 12 years of Logistical and Distribution Leadership with Management Roles for major retailers such as Amazon.com (Fulfillment and AMZL locations), Ross Stores Inc. (Rock Hill, SC 1.6M sq. Ft. Distribution Center), and Hhgregg, Inc. (Lockport, IL 65k sq. Ft. Delivery Center).
Overview
12
12
years of professional experience
2
2
Certification
Work History
Distribution Center Manager (GM)
Trojan Battery Sales
02.2024 - Current
- Prepared and responsible for maintaining proper P&L reports, Annual Operating Plan, EBIDA, and KPIs. Saved 7.2% or approx. $52k on AOP for year 2024 and an improvement of 1.6% to PY 2023 AOP through identifying multiple areas of operational waste and process knowledge gaps.
- Partnered with Regional Sales team on multiple initiatives to increase sales and improve customer and end user experiences. Developed an Informational and Preventative Maintenance brochure for all sites and sales teams to improve customer relations, user knowledge, and experience.
- Implemented safety guidelines for warehouse and trained employees on applicable policies such as wearing proper PPE, lifting and bending techniques, auditing, and proper care and maintenance for warehouse equipment to reduce risk for potential injury.
- Led a cross regional project to decrease warranty claims and increase internal knowledge and understanding on how to properly identify warrantable batteries for the year 2025. Project roll out initiated December 2024 and saw positive results with a 50% decrease for Jan. and Feb. 2025 compared to prior year for a total of approx. $40,000 savings each month across 10 facilities and 2 regions.
- Led a project to implement company wide OSHA compliant Forklift Operator training and certification.
- Lead a team of 1 Warehouse operator, 1 hourly Supervisor, 1 Customer Service Representative, and 1 Class A hazardous material driver and oversaw all activities for 45k square foot warehouse.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Organized and maintained records of site fleet, schedules, and completed orders. Ensured fleet PMs were completed on time and accurately. Ensured site was compliant for all storage of hazardous materials and DOT compliant for all shipping and receiving operations.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time as well as collaborating with manufacturing and supply chain management. Communicated to procurement team in the event of lost customer prospects due to stock levels and implemented plans to increase stock levels of certain items.
- Identified areas of least profitable routes and developed an Operational Cost Calculator for Distribution Centers to identify their cost to service vs profit made. Operations and sales use the data to identify serviceable areas to increase customer prospecting and convert to sales opportunities for increased profitability.
- Collaborates with manufacturing and supply chain management regarding quality issues, lead times, and forecasting.
OTR Area Manager II
Amazon.com
08.2021 - 02.2024
- Partner directly with thirteen 3rd party Delivery Service Providers (DSP); Find and execute value-creation opportunities and manage the DSP relationship across the entire lifecycle of the business, with focus areas around DSP sentiment, safety, compliance, performance, reliability, and capacity.
- Oversee and support the DSPs completion of 300-330 daily routes with an average stop count of 220-230; responsible for managing daily administrative tasks including: production reporting; Key Performance Indicator Summaries (KPIs) end of shift reports; staffing reports; 5s audits and creating real time feedback documents.
- Improved DSP's quality metrics such as: On Time Dispatch by 13%, Reduced failed deliveries by 26%, and quality defects by 29% through coaching business owners to run compliant, safe and high performing companies; provided real time feedback, created ad hoc meetings, and scheduled weekly and monthly performance reviews with DSP owners and staff for various goal setting, reviews, and coaching.
- Knowledge of DOT regulations and audits; Responsible for the 3rd largest fleet site in AMZL; responsible for 40+ DOT regulated vehicles and 560+ DOT Short-haul exempted vehicles; this includes fleet repositioning, auditing vehicle compliance, vehicle safety, maintenance, and record keeping.
- Improved Fleet Vehicle Readiness by 10% through creating a daily KPI report that outlined where each individual company was specifically regarding the scheduling of preventative vehicle maintenance, expected or required completion dates, and excess fleet vehicles; partnered with DSPs to build and submit measurable action items with preventative measures within a reasonable amount of time.
- Lead multiple safety initiatives and created friendly but competitive competition amongst the DSPs which lead to improvements with on-road safety; Seat Belt Events per 100 Trips (drivers not utilizing seat belt) YoY improvement by 60.50%; reduced camera obstructions (AI camera to monitor unsafe driver behaviors inside the vehicle) - YoY improvement of 69.90%.
UTR Area Manager I
Amazon.com
05.2017 - 08.2021
- Created and implemented a reverse logistics process to move empty pallets from one AMZL location back to local Amazon Fulfilment Centers; resulted in an annual savings of $50,000+.
- Lead multiple safety initiatives such as setting up and maintaining the Associate Safety Committee for 2 AMZL locations; Cintas services for first aid supplies for multiple AMZL locations, cross regionally; Responsible for setting up and maintaining Hazardous Material Handling Area for two AMZL sites and passed a state regulated agency inspection for record keeping and compliance.
- Conduct Environmental and Safety Compliance Audits; Accident and Injury Investigations and OSHA reporting; Root Causes analysis; Advised and trained site employees on the appropriate safety and environmental procedures.
Delivery Station Manager
Hhgregg, Inc.
12.2015 - 05.2017
- Responsible for the daily Inbound/Outbound Warehousing, Delivery, and Customer Service Call Center Operations; develops & executes operational strategies and provides effective direction to a team of 1 salaried Warehouse Manager, 25 Warehouse Associates, and 5 Call Center Associates.
- Partner directly with 3rd party delivery services to ensure completion of 300 – 400 daily customers are delivered to within their promised time window, error and issue free; while maintaining or exceeding a Platinum MTD/Daily Quality Score (Q-score) of 87% or higher.
- Operated Largest volume delivery location within the company out of 49 locations. Held and maintained a delivery Q-Score ranking of 18 across all delivery locations from Quarter 1 of 2016 to 2017.
Distribution Center Warehouse Supervisor
Ross Stores Dress for Less
01.2015 - 07.2015
- Supervised Inbound Receiving Department Operations; executed operational strategies under the guidance of Operations Manager and provided effective direction to a team of 40-60 hourly associates. Ensured the most cost-effective, timely & accurate processing and distribution of merchandise to Ross Stores.
- Ensures that all associates are effectively trained, properly assessed, motivated, and coached to meet individual performance and building production goals.
Education
High School Diploma -
Southwestern High School
Hanover, INSkills
- MS Office; Kronos; Project Management; WMS/YMS; Research; Six Sigma; Kaizen; PDCA; EHS Skills; Workday; Salesforce; Lean principles; Continuous improvement; Training and coaching methods; Safety and health regulations
Certification
- CPR/AED Certified Cintas October 2023
- J.J Keller DOT 101 Training February 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Distribution Center Manager (GM)
Trojan Battery Sales
02.2024 - Current
OTR Area Manager II
Amazon.com
08.2021 - 02.2024
UTR Area Manager I
Amazon.com
05.2017 - 08.2021
Delivery Station Manager
Hhgregg, Inc.
12.2015 - 05.2017
Distribution Center Warehouse Supervisor
Ross Stores Dress for Less
01.2015 - 07.2015
High School Diploma -
Southwestern High School
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