Melissa Sapio
Alvin,USA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
16
16
years of professional experience
Work History
Warranty Administrative Assistant
Volkswagen of Clearlake
12.2024 - Current
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Booked technician times
- Posted maintenance and/or recall repair orders into CDK system
- Created Purchase Order numbers for vendors
- Posted Warranty Credit Notes
- Posted deposits for Service Department
Accounts Payable Clerk
Chastang Ford
12.2021 - 12.2024
- Processed and verified invoices, purchase orders, and expense reports for accuracy and completeness
- Managed accounts payable aging report to ensure timely payment of vendor invoices
- Reconciled vendor statements and resolved any discrepancies in a timely manner
Accounts Payable/Receivable Clerk
Volkswagen of Clearlake
04.2019 - 12.2021
- Payables/receivables
- Posting deposit’s
- Clean schedule’s
- Cover receptionist
- Hiring process
- Check background/driving record
- Posted Amex charges
- Collected and arranged information and entered detail into computer database
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods
- Stocked in vehicles into CDK/ADP system
- Worked on schedules
- Floored vehicles into Next gear website
- Issued posted checks for vendors
- Posted wholesales/ collecting payoffs for vehicles
- Maintained business records by updating customer information
- Organized files, developed spreadsheets, faxed reports and scanned documents.
Administrative Assistant
Texas Auto
06.2016 - 04.2019
- Resolved collections by examining customer payments, payment history and coordinating contact with collections.
- Answered inbound calls to provide information, answer questions or discuss payment options.
- Distributed invoices using postal mail, email or digital transmissions.
- Updated receivables by totaling unpaid invoices.
- Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables.
- Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.
- Posted customer payments by recording cash, checks and credit card transactions.
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
- Updated customer accounts with interactions, payments and personal information.
- Register and cancel all incoming warranty
- Post and create deposits for all credit cards, checks and cash on a daily basis
- Create all transmittal, fax, scan and email all requests
- Post all entries and cancellation checks
- Depositing checks into Cash pro
- Created Purchase Orders for new and used car dept, issued gas vouchers
- Data entry using CDK/ADP system
- Dispatched, added time for techs
- Greeted customers, helped customers check out, closed repair orders, closed out cash, checks, and credit card reports, scheduled appointments, assisted on the service drive
Accounts Receivable Clerk/ Accounting Cashier
Lone Star Ford/ VW of Clearlake
09.2013 - 06.2016
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Provided onsite training.
- Data Entry using Reynolds & Reynolds
- Dispatched added time for techs, greeted customers, helped customers check out, closed repair orders, closed out cash, checks and credit card reports, created purchase orders, assisted on the service drive, maintained waiting area
- Switchboard (multi-line), copied, faxed, filed, scanned, emailed (outlook)
- Called on extended warranties to verify coverage and payments
Service Cashier- Beck and Masten
GMC
08.2009 - 08.2013
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Provided onsite training.
- Data Entry using Reynolds & Reynolds
Skills
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Filing
- Clerical support
- Database entry
- Dedicated team player
- Excel spreadsheets
- Data organization
- Invoice processing
- Purchase orders organization
- Accounting support
- Reception oversight
- Professional and mature
Languages
Spanish
Native or Bilingual
Timeline
Warranty Administrative Assistant
Volkswagen of Clearlake
12.2024 - Current
Accounts Payable Clerk
Chastang Ford
12.2021 - 12.2024
Accounts Payable/Receivable Clerk
Volkswagen of Clearlake
04.2019 - 12.2021
Administrative Assistant
Texas Auto
06.2016 - 04.2019
Accounts Receivable Clerk/ Accounting Cashier
Lone Star Ford/ VW of Clearlake
09.2013 - 06.2016
Service Cashier- Beck and Masten
GMC
08.2009 - 08.2013