Melissa Olson
Morro Bay,CA
Summary
Versatile and dynamic professional with a proven track record at Under The Sea Gallery and every other work opportunity, enhancing customer satisfaction and streamlining operations. Expert in POS operation and adept at creating positive environments through exceptional problem-solving abilities. Achieved significant improvements in team productivity and store performance by leveraging sales techniques and adaptability. Massage Therapy skills that helped develop more empathy and understanding of basic human needs.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate Cashier
Under The Sea Gallery
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Opening and closing procedures. Key holder.
- Prepare merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Cashier
USA Gasoline
12.2022 - 05.2024
- Processed customer orders and accurately handled payment transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Collaborated with team members to maintain smooth operations during peak hours.
Baker/Cashier
Buttercup Bakery & Bistro
10.2021 - 04.2022
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
Retail Sales Associate Cashier
Tokyo Japanese Lifestyle
05.2020 - 08.2021
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
Fabric/Cut Counter/Retail Sales
JOANN Fabrics and Crafts
05.2019 - 08.2019
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Maintained stock and replenished workstation products.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Collaborated with team members to identify discrepancies and resolve issues promptly.
- Assisted in training of new staff on proper counting techniques and procedures.
Assistant Manager
Yogurtland
04.2017 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained and cleaned yogurt machines as required.
Massage Therapist
Sea Pines Golf Resort
01.2017 - 10.2017
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Maintained accurate client records for effective treatment planning and progress tracking.
Education
Massage Therapy Certification - Massage Therapy
California Holistic Institute
San Luis Obispo, CA10-2012
High School Diploma -
Morro Bay High School
Morro Bay, CA06-2006
Skills
- POS operation
- Visual displays
- Problem-solving abilities
- Multitasking Abilities
- Customer Satisfaction
- Training and mentoring
- Store merchandise stocking
- Sales Techniques
- Adaptability
Timeline
Retail Sales Associate Cashier
Under The Sea Gallery
05.2024 - Current
Cashier
USA Gasoline
12.2022 - 05.2024
Baker/Cashier
Buttercup Bakery & Bistro
10.2021 - 04.2022
Retail Sales Associate Cashier
Tokyo Japanese Lifestyle
05.2020 - 08.2021
Fabric/Cut Counter/Retail Sales
JOANN Fabrics and Crafts
05.2019 - 08.2019
Assistant Manager
Yogurtland
04.2017 - 08.2018
Massage Therapist
Sea Pines Golf Resort
01.2017 - 10.2017
Massage Therapy Certification - Massage Therapy
California Holistic Institute
High School Diploma -
Morro Bay High School
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