Irma Espinoza
Indian Springs,NV
Summary
Enthusiastic successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Background directing housekeepers serving guests in room hotel facilities. Deadline-driven Housekeeping Supervisor focused on turning over rooms for efficient, cost-effective operations. 30 years in field managing housekeeping teams. Experience working in mid-range hotels with primarily business traveler guests.
Overview
22
22
years of professional experience
Work History
House Keeping
Self
Indian Springs, NV
02.2000 - Current
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
Porter
Hardrock Cafe
Las Vegas, NV
06.2019 - 08.2019
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping and window-cleaning.
- Communicated with coworkers and managers about completed duties.
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Demonstrated commitment through impeccable attendance and quality performance.
- Adhered to company safety regulations and OSHA requirements.
Education
Eldorado High School
Las Vegas, NVSkills
- Employee Performance Reviews
- Employee Work Scheduling
- Incinerator Operation
- Equipment Purchasing
- Cleaning Practices
- Proper Equipment Usage
- Complaint Handling
- Linens and Toiletries
- Garbage Disposal
- Furniture Cleaning
- Room Turnover
- Laundry and Dry Cleaning
Timeline
Porter
Hardrock Cafe
06.2019 - 08.2019
House Keeping
Self
02.2000 - Current
Eldorado High School
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