Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nancy Rodriguez

Alameda,CA

Summary

Obtain a position customer service representative where my customer relations experience can be fully utilized to improve customer satisfaction and promote company brand name. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Animal Technician

UCSF
07.2022 - Current
  • Improved animal health by conducting routine monitoring and maintaining detailed records of animal behavior and wellbeing.
  • Enhanced facility cleanliness by performing regular sanitation tasks, including cleaning animal enclosures and equipment.
  • Ensured proper animal nutrition by preparing and distributing specialized diets according to species-specific requirements.
  • Assisted veterinarians with medical procedures, providing efficient support during examinations and treatments.

Line Cook

Concord Tap House
03.2022 - 05.2022
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.

Baker/Sandwich Artists

Subway
10.2018 - 12.2020
  • Responsible for greeting guests, preparing food, ensuring sanitation standards, explaining menu items to guests, collecting payments, restocking supplies at the sandwich unit area, and doing basic paperwork duties.

General Production Worker

Aerotek
01.2020 - 06.2020
  • Responsible to perform a variety of tasks that require manual material handling and the use of hand tools, and equipment
  • Good hand-eye coordination and upper extremity motor skills are essential for most job tasks
  • Building cardboard boxes, moving product that has been packed into cardboard and boxes, labeling boxes, sweeping, and general labor.

Meat Processor

JBS
04.2012 - 03.2015
  • Work in slaughtering, meat packing, or wholesale establishments performing precision functions involving the preparation of meat, labeling, packaging, cutting standard or premium cuts of meat for marketing, making sausage, or wrapping.

Customer Service Fraud Prevention

Bank Of America
09.2009 - 11.2011
  • Communicated directly with customers by phone, electronically or face to face
  • Wrote and kept accurate records of discussions and correspondence with customers
  • Provide excellent customer service
  • Trained and coached team members to deliver a high standard of customer service
  • File internal and external claims.

Sales Associate

Ross Department Store
08.2009 - 10.2011
  • Provide a great customer experience and increases a business revenue
  • It is a front-facing role that requires excellent customer relation skills, impeccable communication, and the ability to handle tense situations
  • Handle payments and assist customers to their vehicles, explain the use and benefits of products and services, cash and handling.

Escrow Assistant/Receptionist

North American Title Company
03.2004 - 08.2009
  • Responsible for providing clerical support during the opening, maintaining and closing escrow accounts
  • Assist escrow officers by creating and editing correspondence and documents, maintain files and records, and providing services to clients
  • Excellent communication and multitasking skills, a positive attitude, and a strong work ethic
  • Transfer call to appropriate parties.

Education

Bachelor of Arts - Criminal Justice

Iowa State University
Ames, IA
03.2019

Skills

  • Emergency Care
  • Veterinary Assistance
  • Animal Nutrition
  • Biosecurity Protocols

Accomplishments

  • Developed the customer service policy for the organization; developed customer service procedure, performance level and QA standards for the organization.
  • Evaluated changing factors frequently to achieve high customer satisfaction level.
  • Analyzed statistics and other data to determine the level of customer service performance.

Timeline

Animal Technician

UCSF
07.2022 - Current

Line Cook

Concord Tap House
03.2022 - 05.2022

General Production Worker

Aerotek
01.2020 - 06.2020

Baker/Sandwich Artists

Subway
10.2018 - 12.2020

Meat Processor

JBS
04.2012 - 03.2015

Customer Service Fraud Prevention

Bank Of America
09.2009 - 11.2011

Sales Associate

Ross Department Store
08.2009 - 10.2011

Escrow Assistant/Receptionist

North American Title Company
03.2004 - 08.2009

Bachelor of Arts - Criminal Justice

Iowa State University

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Nancy Rodriguez