Fiorella Leonard
Venice,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Sales Associate
Ariat
01.2024 - 03.2024
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
Assistant Store Manager
T-Mobile
09.2022 - 04.2023
- Managed team of 15 wireless sales associates, boosted employee productivity, and streamlined process to increase sales by 30%.
- Analyzed customer feedback to implement strategies to enhance customer experience and brand loyalty.
- Optimized operational efficiency by monitoring sales and inventory, and implementing new programs and initiatives.
- Maintained neat, clean, and organized store environment.
Operations Manager
Machine Station
01.2022 - 08.2022
- Assist sales team in identifying and researching new target customers and preparing proposals for industrial CNC machinery.
- Managed employee schedules and company events.
- Managed supplier/vendor relations and negotiated contracts to maximize profitability and reduce overhead by $35k
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
Server Manager
Pollos KikiRyki
06.2021 - 12.2021
- Led team of servers to consistently meet customer service and sales targets
- Established standards for personnel performance and customer service
- Verified and confirmed staff schedules to properly cover shifts and reduce overtime expenditures
- Motivated staff to perform at peak efficiency and quality.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Customer Service Supervisor - Automotive Sales
Pandero
06.2014 - 04.2021
- Managed sales negotiations and financing options, and exceeded team sales goal of $25M by 30% in 2019 and 42% in 2020
- Assisted with pricing questions, inventory availability and changes to existing order and logistics.
- Increased profitability with vehicle trade-ins and located desirable purchases at vehicle auctions
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Bachelor of Science - Marketing
UPC Universidad Peruana De Ciencias Aplicadas
02.2015
Skills
- Sales Strategy Implementation
- Influential Negotiation Skills
- Market Data Research & Analysis
- Strategic Selling Skills
- Coaching and Mentoring
- Quality Assurance & Compliance
- Customer Prospecting & Retention
- Conflict Resolution
- Microsoft Office Suite
- Salesforce CRM
- Upselling
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sales Associate
Ariat
01.2024 - 03.2024
Assistant Store Manager
T-Mobile
09.2022 - 04.2023
Operations Manager
Machine Station
01.2022 - 08.2022
Server Manager
Pollos KikiRyki
06.2021 - 12.2021
Customer Service Supervisor - Automotive Sales
Pandero
06.2014 - 04.2021
Bachelor of Science - Marketing
UPC Universidad Peruana De Ciencias Aplicadas
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