Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RUKHSAR HUSSAIN

Evans City,PA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Solution Engineer & Business Analyst

Keybank
04.2022 - Current
  • Delivered comprehensive technical support to customers, ensuring prompt resolution of issues and increased client satisfaction levels.
  • Optimized system performance through thorough testing, troubleshooting, and continuous improvement initiatives.
  • Conducted process improvement meetings to solicit, clarify and document business technical requirements.
  • Performed standard IT functions by analyzing, evaluating and debugging system programs.
  • Acted as a trusted advisor to both internal teams and external clients, leveraging extensive industry knowledge to provide valuable insights and recommendations that guided decision-making processes.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

KTOS Tech Ready Trainee

Keybank
01.2022 - 04.2022
  • 14-week full-stack coding bootcamp learning how to create dynamic web-based software systems
  • Learned new materials, processes, and programs quickly.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.


Customer Service Specialist

KeyBank
11.2021 - 01.2022
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Float Teller

KeyBank
12.2020 - 01.2021
  • Promoted positive teamwork environment by assisting colleagues with tasks during high-traffic periods.
  • Managed high-volume currency requests, ensuring efficient delivery of funds to customers in a timely manner.
  • Demonstrated strong attention to detail when processing checks, deposits, withdrawals, and loan payments.
  • Supported fraud prevention efforts by identifying suspicious activities and reporting to management.
  • Supported the implementation of new banking products or software upgrades as needed.

Pharmacy Technician

Laurel Pharmacy
01.2018 - 05.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

Education

Bachelor of Science - Cyber Security

Community College Of Allegheny County
11-2026

Skills

  • Java, JavaScript
  • Spring Boot
  • PostgreSQL
  • HTML, CSS
  • Vuejs
  • IntelliJ
  • Git
  • Unit Testing (JUnit)
  • JSON
  • Software troubleshooting

Certification


  • Web Development - Tech Elevator - April 2022

Timeline

Solution Engineer & Business Analyst

Keybank
04.2022 - Current

KTOS Tech Ready Trainee

Keybank
01.2022 - 04.2022

Customer Service Specialist

KeyBank
11.2021 - 01.2022

Float Teller

KeyBank
12.2020 - 01.2021

Pharmacy Technician

Laurel Pharmacy
01.2018 - 05.2020

Bachelor of Science - Cyber Security

Community College Of Allegheny County

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RUKHSAR HUSSAIN